Account Coordinator

hace 3 semanas


Mexico City CatBox A tiempo completo

CatBox es una empresa enfocada en crear soluciones para nuestros clientes desde el sector de tecnologías de la información y publicidad. Como Account Coordinator en CatBox, serás responsable de manejar y apoyar los equipos dedicados a las cuentas de clientes, estableciendo buenas relaciones, coordinación de tareas, seguimiento de acciones, reporteo, entre otras cosas. Esta es una oportunidad de usar tus habilidades creativas, organizacionales, de comunicación y solución de problemas para asegurar la satisfacción del cliente y lograr el éxito en los proyectos.

Responsibilities:
  • Asistir Account Managers en el manejo diario de cuentas, incluyendo coordinación y organización de juntas entre equipos y también con clientes, llamadas y entregables.
  • Actuar como punta de contacto con clientes manteniendo comunicación regular y atendiendo dudas y problemas que puedan suceder.
  • Colaborar y coordinar con equipos internos para asegurar entrega de proyectos en tiempo y forma.
  • Crear y mantener documentación de proyectos incluyendo rutas críticas, reportes de progreso y minutas de juntas.
  • Asistir en la preparación de presentaciones a clientes, propuestas y reportes.
  • Juntas, organizar y analizar data para apoyar a los Account Managers en identificar tendencias y oportunidades de mejora.
  • Mantenerse al día con tendencia de las industrias a las que servimos y sus mejores prácticas para hacer recomendaciones proactivas a nuestros clientes.

Requirements

  • Título en negocios, marketing, comunicación o carreras afines.
  • Experiencia comprobable en coordinación de cuentas, servicio a clientes o roles similares.
  • Excelentes habilidades escritas y verbales de comunicación en Inglés y Español.
  • Habilidades sólidas organizacionales y de manejo de proyectos con la capacidad de tomar diversas acciones en paralelo y llegar a los deadlines en tiempo y forma.
  • Experiencia usando la MS Office Suite (Word, Excel, PowerPoint) y herramientas de manejo de proyectos como Slack y Clickup.
  • Habilidad de construir y mantener relaciones positivas con clientes y equipos internos.
  • Mentalidad analítica y habilidad de reunir e interpretar data.
  • Orientación al detalle con un alto enfoque en certeza y calidad.
  • Un acercamiento proactivo y autogestionable al trabajo.
  • Experiencia en soluciones tecnológicas y/o marketing es necesaria.

Benefits

Ofrecemos:

  • Capacitación en las tecnologías de la empresa.
  • Capacitación en los servicios de la empresa.
  • Oportunidades de crecimiento amplias.
  • Herramientas de manejo de proyecto.
  • Prestaciones de ley.

Si crees que cumples con los requisitos y estás emocionado por unirte a un equipo dinámico y apasionado por la innovación, nos encantaría conocerte. Por favor, envía tu currículum y una carta de presentación detallando tu experiencia relevante a jobs@catintheboxstudio.com.

Esperamos tener la oportunidad de trabajar contigo y contribuir juntos al éxito de nuestra empresa



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