Loss Prevention Investigator

hace 3 semanas

Santiago de Querétaro, México Petco A tiempo completo
JOB DESCRIPTION

Create a healthier, brighter future for pets, pet parents and people

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

We love all pets like our own We’re the future of the pet industry We’re here to improve lives We drive outstanding results together We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong, working together across 1,500+ pet care centers, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, eight distribution centers and two support centers.

Essential Job Functions:

The partner must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation:

Educate and partner with Regional Loss Prevention (LP) leadership and assist with the LP program as it relates to multi-channel fraud detection.

Implement comprehensive fraud detection strategies and business rules that balance fraud loss, customer service, and brand impact.

Use investigative tools to identify fraud trends in stores, online, and corporate offices. Once fraud has been identified, take all steps necessary to resolve case.

Keep current on use of tools including exception software (XBR), fraud detection tools online, sales audit tools, banking software, Polaris, Oracle inventory management system, video software, accounting payment tools, Peoplesoft, access control, alarm monitoring systems and any future systems identified.

In concert with Sales Audit, Operations and Ecommerce, focus on innovatively reducing fraudulent credit card purchases in both the retail and online environments globally. Stay abreast of current trends in credit card theft and work with partners to create and implement processes to reduce the frequency of occurrence.

Create and maintain metrics for measuring the success of fraud detection/prevention strategies.

Identify potential stolen product offered via online channels (eBay, Craigslist, coupon sites) and identify source for potential prosecution and/or recovery of product.

Review, investigate, and track suspicious activity, analyze trends, communicate fraud/security threats to management, and provide recommendations for loss mitigation as needed.

Manage investigation notes and case logs for active and past cases, ensuring accuracy and protecting the company from liability.

Provide updates to LP leadership and senior leadership on the status and results of fraud prevention program.

Work an alternate work schedule which consists of weekends and holidays.

Provide direct-level customer service to inbound callers calling Petco customer relations.

Using database software create, maintain, and update a refunds management database tracking all no receipt refund information sent by all stores. Identify multiple refund offenders in database, notify offenders, and add individuals to district list for distribution.

Education/Experience:

Minimum a high school diploma or equivalent (GED) with related experience. 4-year college degree with emphasis in Criminal Justice, Loss Prevention or Accounting with 2-3 years of work experience preferred.

Minimum 1 year of experience in a similar time-critical, resource-driven, independent work environment.

Proficiency with all Microsoft applications, particularly Excel and Word.

Ability to read, write and effectively communicate in the English language.

Due to the sensitive nature of the matters handled by the department, demonstrated ability to safeguard sensitive or confidential information is necessary.

Note: Current responsibilities are impacted by company and team priorities that may have evolved from what is displayed in the Workday job profile. The description provides general job duties and requirements, but the partner’s manager may assign additional responsibilities or tasks depending on business needs.

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