Compliance & Credit Specialist

hace 1 mes


Mexico City Concord Servicing A tiempo completo

As a member of the Compliance and Credit Reporting team you will receive, investigate, and respond to compliance-related consumer communications; review and test business processes for adequate controls and adherence to company policy and applicable regulations; report on compliance-related errors and exceptions; support and assist in maintaining the company’s Compliance Management System (CMS) and assist with credit reporting disputes.

Responsibilities
  • Track and respond to correspondence
  • Assist with credit reporting disputes
  • Maintain records of compliance activities
  • Prepare and file compliance reports
  • Intake and process compliance-related correspondence, including disputes, agency complaints, and attorney communications. Research, and draft responses to Agency complaints (BBB, CFPB, etc.) within the required deadlines
  • Report complaints, disputes, exceptions, or other compliance defects to clients as contractually required, through the approved channels

Requirements

  • Experience with Hubspot, Slack, and TrueBI are preferred but not required
  • Ability to communicate professionally and collaborate successfully across multiple departments and locations, including with management and clients as required
  • Proficient computer skills, including experience with Microsoft products (Word, Excel, etc.), and able to learn a variety of software products and tools as needed to perform the day-to-day tasks
  • Ability to meet deadlines, goals, and objectives
  • Good judgment, ability to make independent decisions, and protect confidential information
  • Ability to recognize and recommend improvements or corrections to processes
  • Problem-solving and critical-thinking skills


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