Project Manager

hace 4 días

Mexico City Nobel A tiempo completo

A brand with enhanced visibility in the CCAAS market, NobelBiz strives to embrace customers through well-designed, customer-centric products and services. The hosted and telco products portfolio blends into a comprehensive ecosystem that turns NobelBiz into a one-stop shop for customers needing prompt delivery, excellent services and trustworthy business consultants with 20+ years of experience to share.

As a Project Manager, you will be contributing to Nobelbiz's business growth by leading client implementations, having in mind both client satisfaction and business relevance.

Responsibilities: 

  • Intake and active management of new client implementations by establishing and maintaining close relationship with customers;
  • Plan and manage projects with specific focus on deliverables, tasks and due dates, as well as customer satisfaction;
  • Develop comprehensive project plans to be shared with clients as well as other staff members;
  • Reporting, documentation, and project analysis including pipeline, timeline adherence, post-mortem, KPI review;
  • Coordinate internal/external and facilitate task completion resources for flawless execution of multiple projects;
  • Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility;
  • Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques;
  • Report and escalate to management as needed.

Requirements:

  • 2+ years of experience as a Project Manager;
  • Excellent written and verbal communication skills in English; 
  • Excellent client-facing and internal communication skills; 
  • Ability to work with deadlines and with minimum supervision;
  • Familiarity with working with Gantt charts;
  • Integrity;
  • Customer orientation;
  • Strong working knowledge of Microsoft Office;
  • Project Management Experience/ Project Management Professional (PMP) / PRINCE II certification is a plus;
  • Experience in a contact center or software development environment;

What we offer:

  • Permanent long-term collaboration contract
  • Full-time position (40h a week)
  • Rewarding compensation package consisting of salary and a performance bonus
  • Remuneration in USD
  • Flexibility of working from home from any corner of the world
  • Vacation days (paid time off and national days)
  • Great collaborative culture with an international team of over 25 different nationalities
  • Training, team building, fun at work activities
  • Opportunities for growth and development
  • Yearly performance reviews
  • Wellbeing program with workshops and webinars led by experts

For the full list of benefits please check here

NobelBiz provides patented carrier services exclusively to contact centers. We offer the best technology, cloud contact center software solution and infrastructure that the contact center industry has to offer.

For more information on NobelBiz you can visit the website here


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