Mgr, Service Excellence
hace 4 semanas
About the role
Experienced quality professional, overseeing Carrier Excellence (Cx)/Continuous Improvement projects. Responsible for moderate to significant improvements of processes, systems and/or products to enhance quality performance.
Key Responsibilities
GROW CAPABILITY: As a trainer to enable Capability development for Leaders and Practitioners and develop training content and deliver the trainings. Help set Continuous Improvement / Lean goals for Globally/ hubs and assist in leading the effort to achieve them. DELIVER & SUSTAIN RESULTS: Apply the Continuous Improvement / Lean methodology, develop a global plan and lead its execution – ultimately linked to the business strategy and results and closely aligned with the CBS priorities. Project management of identified Improvement activities and tracking and enabling delivery. DELIVER & GROW Cx LEADERSHIP & CULTURE: Design, Develop and Coach Cx (Carrier Excellence) Leadership Behaviors and in doing so support and develop a sustainable continuous improvement culture. Coaching leaders in Cx ways of working, developing in house capability and network of CI internally. Define the benefits tracking framework and mechanics and rollout for productivity improvements tracking. TOOLS EXPERT: Be able to lead Kaizens, VSM, rollout visual management, huddles, Cx room, RRCA, and others and deliver micro learning sessions for teams globally. The goal would be to develop some real strong examples of success (showcases) which can be shared with the rest of the organization and create a stepping-stone to expand the CI activities to the next level. RPA and Intelligent Automation experience as Business Analyst.Ethics and compliance:
Ensure adherence to all Company Policies and Procedures Be fully conversant and compliant with al. l Environmental Health and Safety procedures Complete quarterly ethics module as advised by Ethics & Compliance Officer Fully comply with all Quality, Environmental Health and Safety directives including but not limited to PPE, Accident Reporting, Cardinal Rules, Risk Assessment Method Statement and Achieving Competitive Excellence.Success measures:
Deliver a culture founded in CI principles, focused on Root Cause analysis, data driven decision making…engaging every employee in delivering the desired customer experience. Fully aligned with the Carrier Way of working.
Requirements
Black Belt with Improvement coaching expertise in Service Industry with at least 6 years of relevant experience in Service Industry. Project Management, Continuous Improvement Expert. Ability to deliver work through influence is important; as selection criteria the candidates will have to be able to evidence strong examples of changing “hearts and minds” and are therefore most likely to be both “people” and “project” led change agents. Ability to generate outstanding visual reports, project management of improvements tracking and delivery, demonstrated capability to apply Lean/Lean Sigma Philosophy and Tools. Effective Communication skills (presentation, effective conversations, written). Good interpersonal skills. Strong Facilitation & coaching skills (teamwork and team building). Accreditation as a Kaizen Facilitator would be a significant plus. Change management experience.Additional Preferred skills:
Bachelor’s degree in MIS, business intelligence or analytics, computer science, accounting/finance, related discipline with at least 5-7 yrs experience in Continuous Improvement. Experience in defining metrics, sourcing/managing data, designing data visualizations. Able to influence change and challenge with global/center leaders and project management. Strong initiative, drive, motivation, curiosity. Able to navigate ambiguity, trust but verify. Growth mindset and passion for continuous learning.
Benefits
We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.
Drive forward your career through professional development opportunities. Achieve your personal goals with our Employee Assistance Programme.
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is .
-
Sr Mgr, Service Excellence
hace 4 semanas
Santa Catarina, México Carrier A tiempo completo**Country**: Mexico **Location**: LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 Mexico **Build a career with confidence** Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've...
-
Sr Mgr, Service Excellence
hace 4 semanas
Santa Catarina, México Carrier A tiempo completoAbout the role Experienced quality professional, overseeing Carrier Excellence/Continuous Improvement projects. Responsible for moderate to significant improvements of processes, systems and/or products to enhance quality performance. Key Responsibilities: GROW CAPABILITY: As a trainer to enable Capability development for Leaders and Practitioners and...
-
Mgr, Gen Finance Mgmt
hace 4 semanas
Santa Catarina, México Carrier A tiempo completo**Country**: Mexico **Location**: LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 Mexico **Build a career with confidence** Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've...
-
Marketing Analyst
hace 7 días
Colonia Santa Fe, México JACOBS DOUWE EGBERTS A tiempo completoCompany Description For more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it’s amazing what can happen over a cup of coffee or tea. We are fuelled by our purpose of unleashing the possibilities of coffee and tea to create a better future. Today, our coffee & tea portfolio is available in more than 100 developed and emerging...
-
Materials & Manufacturing Planning Manager
hace 7 días
Santa Catarina, México Vertiv Group Corp A tiempo completo**RESPONSIBILITIES** - Develop and implement strategies for materials planning and procurement to support production schedules and meet quality standards. - Collaborate with suppliers to negotiate contracts, prices, and delivery terms while ensuring timely and cost-effective procurement of materials. - Monitor and optimize inventory levels to minimize excess...
-
Electrical Engineer
hace 7 días
Santa Catarina, México Vertiv Group Corp A tiempo completo**RESPONSIBILITIES** - Create and revise unit wiring schematics and network connection drawings - Create and review electric panel layouts following relevant codes and standards - Create and revise wire harnesses - Check and approve drawings and bill of materials - Work with software team to develop and verify CRAC system controls - Work with development...
-
Sr. Thermal Engineer
hace 7 días
Santa Catarina, México Vertiv Group Corp A tiempo completo**RESPONSIBILITIES** - Create customizations of standard computer room air conditioning (CRAC) products as laid out by customer specifications. - Collaboration across the disciplines of mechanical engineering, electrical engineering, process engineering, as well as production and offering teams. Work with these teams for design reviews, meeting cost metrics,...
-
Sr. Supply Chain Program Manager
hace 4 semanas
Santa Catarina, México Carrier A tiempo completo**Country**: Mexico **Location**: LOC5016: Carrier - Plant E, Carretera. Villa de García Km 3.0, Santa Catarina, 66350 Mexico **Role**: Sr. Supply Chain Program Manager (Sr Mgr, CmmdtyMgmt&Sourcing). **Location**: Santa Catarina, Nuevo León. **Full/ Part-time**: Full time. **Build a career with confidence** Carrier Global Corporation, global leader in...
-
Inspector
hace 7 días
Santa Isabel, México Flowserve Corporation A tiempo completoCompany Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your...
-
Quality Inspector
hace 4 semanas
Santa Isabel, México Flowserve Corporation A tiempo completoCompany Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your...
-
Administrative Assistant
hace 4 semanas
Santa Isabel, México Flowserve Corporation A tiempo completoCompany Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your...
-
Buyer
hace 5 horas
Santa Clara, México Flowserve Corporation A tiempo completoCompany Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your...
-
Intern (Practices)
hace 5 días
Santa Isabel, México Flowserve Corporation A tiempo completoCompany Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your...
-
Application Engineer
hace 7 días
Santa Clara, México Flowserve Corporation A tiempo completoCompany Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your...
-
Contract Administrator
hace 2 días
Santa Clara, México Flowserve Corporation A tiempo completoCompany Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your...
-
Production Supervisor
hace 7 días
Santa Clara, México Flowserve Corporation A tiempo completoCompany Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your...
-
Document Controller
hace 4 semanas
Santa Clara, México Flowserve Corporation A tiempo completoCompany Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your...
-
Document Controller
hace 4 semanas
Santa Clara, México Flowserve Corporation A tiempo completoCompany Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your...
-
Logistics Coordinator
hace 6 días
Santa Clara, México Flowserve Corporation A tiempo completoCompany Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your...
-
Finance Business Partner
hace 4 semanas
Santa Isabel, México Flowserve Corporation A tiempo completoCompany Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your...