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Data Analytics Analyst
hace 1 semana
It’s a very exciting time to join Zendesk. As a leader in customer service software, marching towards our goal of multi-billion dollar in revenue, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.
The Strategic Finance and Analytics team leads decision support and insights for company-wide pivotal initiatives; drives BI projects, delivers top-line key metric reporting and forecasting. We are looking for someone who is passionate about data and has the right blend of technical ability and business acumen to deliver key reports and business insights to leadership, including the CFO and C-Staff. You will be part of a small but impactful team and will play a pivotal role in shaping how the team scales and delivers strategic analytics and decision support in a cross-functional organization across Finance, Sales, Marketing, Customer Success, Product, Enterprise Data and Operations teams.
About you
You are intellectually curious and like to search for context and insight behind the numbers
You have excellent analytical and critical thinking skills
You are a strategic thinker who can see the big picture, and granular details as needed
You have an aptitude for framing business questions with data
You have excellent verbal and written communication skills and are able to communicate well across different audiences
You are a motivated and agile self-starter who thrives working in a fast-paced, dynamic environment
Responsibilities
Develop SQL queries and perform ad hoc data analyses to understand trends and underlying drivers
Regularly report findings and key metrics to leadership, including C-Staff, to help guide decision-making
Using your technical skills and business acumen, you will perform analysis, build decks and dashboards to generate insights
Work with cross-functional teams to gain alignment on metrics definitions and analyses
Collaborate with the Enterprise Data and Analytics team on technical requirements and analysis
Requirements
2-4 years of prior experience in an analytics, business intelligence, or strategy consulting role
Excellent SQL skills (experience with BigQuery is a plus)
Experience with Business Intelligence tools (Tableau, Looker, Google Sheets, etc)
Excellent written and verbal communication skills
BS/BA in computer science, mathematics, economics, engineering or related degree required; Masters degree is a plus
Previous SaaS experience a plus
Experience building financial models and developing automated reports and dashboards
Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
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