Repair Specialist

Repair Specialist

We are looking for someone who wants to excel in a lab environment by servicing projection technology for our cinema customers. As part of the Service Operations team, the Technical Service Specialist can take on the following challenges:

Troubleshoot, diagnose, and repair digital light processors for our projectors  Work in a clean room environment to clean and repair projection optics Create parts orders to send appropriate replacement parts to resolve system issues  Handle minor inventory and logistics operations pertaining to repairs Log cases and take appropriate actions to resolve issues per SLA  Review and respond to customers cases via our CRM tool  Work with supervisor and other team members to diagnose complex issues as a team  Escalate issues as needed to ensure customer issues are handled expeditiously 

Your Profile

As a fast-paced and dynamic team, we are looking for someone who shares our passion for results and cinema. You are an ideal fit if this is you:

Fluent in English Willing to work during normal hours of operation with optional availability to work flexible schedules including evenings, holidays & weekends  Customer oriented putting the needs of the clients first Team player supporting common goals Active communicator at ease speaking with customers Comfortable with ambiguity – able to keep moving forward in an ever-changing business and landscape High attention to detail in everything created or reviewed Able to travel up to 10% of the time

Your experience

If you’ve got these in your background, we should talk.

You demonstrate 1-3 years experience in a technical service role You are knowledgeable in Microsoft Office The following experiences are definitely a plus: Experience with electronics troubleshooting Experience with video equipment, such as projectors Experience in a lab environment Experience with Salesforce CRM solutions

We are looking for someone who wants to excel in a lab environment by servicing projection technology for our cinema customers. As part of the Service Operations team, the Technical Service Specialist can take on the following challenges:

Troubleshoot, diagnose, and repair digital light processors for our projectors  Work in a clean room environment to clean and repair projection optics Create parts orders to send appropriate replacement parts to resolve system issues  Handle minor inventory and logistics operations pertaining to repairs Log cases and take appropriate actions to resolve issues per SLA  Review and respond to customers cases via our CRM tool  Work with supervisor and other team members to diagnose complex issues as a team  Escalate issues as needed to ensure customer issues are handled expeditiously 

Your Profile

As a fast-paced and dynamic team, we are looking for someone who shares our passion for results and cinema. You are an ideal fit if this is you:

Fluent in English Willing to work during normal hours of operation with optional availability to work flexible schedules including evenings, holidays & weekends  Customer oriented putting the needs of the clients first Team player supporting common goals Active communicator at ease speaking with customers Comfortable with ambiguity – able to keep moving forward in an ever-changing business and landscape High attention to detail in everything created or reviewed Able to travel up to 10% of the time

Your experience

If you’ve got these in your background, we should talk.

You demonstrate 1-3 years experience in a technical service role You are knowledgeable in Microsoft Office The following experiences are definitely a plus: Experience with electronics troubleshooting Experience with video equipment, such as projectors Experience in a lab environment Experience with Salesforce CRM solutions

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

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