Senior Technical Account Manager

hace 3 semanas

Mexico City Zendesk A tiempo completo
Job Description

Who we're looking for

We are looking for a Sr. Technical Account Manager in our enterprise segment to support a wide array of enterprise customers. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ for our enterprise customers.

As a Sr. TAM, you will help craft and execute strategies that help our customers innovate and transform using Zendesk. Your technical expertise and customer-facing skills will enable you to represent Zendesk within a customer’s environment. You will drive discussions with senior leadership regarding incidents, trade-offs and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies. You will enthusiastically keep your customers’ Zendesk environments operationally healthy. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, as well as helping them achieve the greatest value from Zendesk.

What you'll be doing
  • Own and drive the technical relationship with our customers
  • Collaborate with customers to develop and drive technical roadmap, drive outcomes, and report on progress
  • Act as the primary technical lead between our customers and Zendesk
  • Become proficient in customer support workflows and Zendesk’s business applications and services offerings.
  • Collaborate with Zendesk Sales and CX teams during the customer lifecycle and in delivering joint customer engagements
  • Handle executive level client relationships and proactively anticipate customer needs
  • Communicate effectively; coordinate and balance priorities; solve problems and make decisions; build teams and relationships
  • Actively mentor and coach new hires, existing team members and others looking to join the team or organization.
What you bring to the role
  • Excellent communication skills in Spanish and English is mandatory
  • 10+ years of technical experience managing complex customer environments, with at least 5 of those in an Enterprise environment
  • External enterprise customer-facing experience as a technical lead with a solid understanding of how various systems interact with each other
  • Knowledge of SaaS implementations, API use cases and development, and logic-based workflows
  • Knowledge in services, operational support, customer relationship management and business development
  • Excel in a collaborative / matrix environment
  • Excellent communication and presentation skills, including the ability to interact, communicate and build relationships with all levels of personnel from administrators to CxO levels.
  • Advanced functional knowledge of Zendesk’s products, as well as complementary tools and solutions that extend the value of the platform
  • Leads by example, coaching and educating others beyond the status quo of the daily TAM role
Where We Work:

Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Mexico City office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.

#LI-WO1

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

  • Senior Technical Account Manager

    hace 3 semanas

    Mexico City Zendesk A tiempo completo

    Job DescriptionWho we're looking forWe are looking for a Sr. Technical Account Manager in our enterprise segment to support a wide array of enterprise customers. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ for our enterprise customers.As a Sr. TAM, you will help craft and...

  • Senior Technical Account Manager

    hace 3 semanas

    Mexico City Zendesk A tiempo completo

    Job DescriptionWho we're looking forWe are looking for a Sr. Technical Account Manager in our enterprise segment to support a wide array of enterprise customers. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ for our enterprise customers.As a Sr. TAM, you will help craft and...

  • Senior Sales Account Manager

    hace 4 semanas

    Mexico City Clarivate A tiempo completo

    We are looking for a Senior Sales Account Manager with Spanish/English Bilingual proficiency, to join our Life Sciences & Health team in Mexico City. This is an amazing opportunity to work with both senior management and scientific end users across all Latin America. If you have a customer driven approach and a background in selling technology/information...

  • Senior Sales Account Manager

    hace 3 semanas

    Mexico City Clarivate A tiempo completo

    We are looking for a Senior Sales Account Manager with Spanish/English Bilingual proficiency, to join our Life Sciences & Health team in Mexico City. This is an amazing opportunity to work with both senior management and scientific end users across all Latin America. If you have a customer driven approach and a background in selling technology/information...

  • Next Generation Account Manager

    hace 2 semanas

    Mexico City Ericsson A tiempo completo

    Description Grow with us MELA Next Generation, Sales Talent program Kickstart your Account Manager journey Are you looking for a job where you can shape opinions, drive trends and contribute to creating a brighter tomorrow? Join our team and become a part of the next wave of sales innovators. Our 12-month-long Ericsson Account Manager program,...

  • Next Generation Account Manager

    hace 2 semanas

    Mexico City Ericsson A tiempo completo

    Description Grow with us MELA Next Generation, Sales Talent program Kickstart your Account Manager journey Are you looking for a job where you can shape opinions, drive trends and contribute to creating a brighter tomorrow? Join our team and become a part of the next wave of sales innovators. Our 12-month-long Ericsson Account Manager program,...

  • Next Generation Account Manager

    hace 3 semanas

    Mexico City Ericsson A tiempo completo

    Description Grow with us MELA Next Generation, Sales Talent program Kickstart your Account Manager journey Are you looking for a job where you can shape opinions, drive trends and contribute to creating a brighter tomorrow? Join our team and become a part of the next wave of sales innovators. Our 12-month-long Ericsson Account Manager program,...

  • Next Generation Account Manager

    hace 2 semanas

    Mexico City Ericsson A tiempo completo

    Description Grow with us MELA Next Generation, Sales Talent program Kickstart your Account Manager journey Are you looking for a job where you can shape opinions, drive trends and contribute to creating a brighter tomorrow? Join our team and become a part of the next wave of sales innovators. Our 12-month-long Ericsson Account Manager program,...

  • Next Generation Account Manager

    hace 3 semanas

    Mexico City Ericsson A tiempo completo

    Description Grow with us MELA Next Generation, Sales Talent program Kickstart your Account Manager journey Are you looking for a job where you can shape opinions, drive trends and contribute to creating a brighter tomorrow? Join our team and become a part of the next wave of sales innovators. Our 12-month-long Ericsson Account Manager program,...

  • Next Generation Account Manager

    hace 4 semanas

    Mexico City Ericsson A tiempo completo

    Description Grow with us MELA Next Generation, Sales Talent program Kickstart your Account Manager journey Are you looking for a job where you can shape opinions, drive trends and contribute to creating a brighter tomorrow? Join our team and become a part of the next wave of sales innovators. Our 12-month-long Ericsson Account Manager program,...

  • Next Generation Account Manager

    hace 4 semanas

    Mexico City Ericsson A tiempo completo

    Description Grow with us MELA Next Generation, Sales Talent program Kickstart your Account Manager journey Are you looking for a job where you can shape opinions, drive trends and contribute to creating a brighter tomorrow? Join our team and become a part of the next wave of sales innovators. Our 12-month-long Ericsson Account Manager program,...

  • Senior FSI Account Manager, FSI-Mexico

    hace 1 mes

    Mexico City Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    AWS is one of Amazon’s fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. Globally, AWS digitally native customers include some of the most innovative startups...

  • Senior FSI Account Manager, FSI-Mexico

    hace 3 semanas

    Mexico City Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    AWS is one of Amazon’s fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. Globally, AWS digitally native customers include some of the most innovative startups...

  • Technical Account Manager

    hace 2 meses

    Mexico City Zendesk A tiempo completo

    Job DescriptionWho we're looking forOur Technical Account Managers (TAM) become an extension of our customers through crafting and implementing strategies that mean our clients can innovate and transform allowing them to provide outstanding customer experience (CX). They partner with agents, admins, IT teams, CX Directors and Executives because our TAMs...

  • Technical Account Manager

    hace 3 semanas

    Mexico City Zendesk A tiempo completo

    Job DescriptionWho we're looking forOur Technical Account Managers (TAM) become an extension of our customers through crafting and implementing strategies that mean our clients can innovate and transform allowing them to provide outstanding customer experience (CX). They partner with agents, admins, IT teams, CX Directors and Executives because our TAMs...

  • Technical Account Manager

    hace 3 semanas

    Mexico City Zendesk A tiempo completo

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.Job Description Who we're looking forOur Technical Account Managers (TAM) become an extension of our customers through crafting and implementing strategies that mean...

  • Technical Account Manager

    hace 4 semanas

    Mexico City Zendesk A tiempo completo

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.Job Description Who we're looking forOur Technical Account Managers (TAM) become an extension of our customers through crafting and implementing strategies that mean...

  • Technical Account Manager

    hace 4 semanas

    Mexico City Samsara A tiempo completo

    Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the...

  • Technical Account Manager

    hace 3 semanas

    Mexico City Samsara A tiempo completo

    Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the...

  • Technical Account Manager, ES-GTSS-LATAM, ES

    hace 1 día

    Mexico City Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager to support our customers’ creative and transformative spirit of innovation across all...