4PL CX Consultant Import

hace 7 meses

Mexico City Maersk A tiempo completo
Owns and manages the customer experience. Has responsibility for end-to-
end customer experience within the assigned scope in 4PL, in compliance
with relevant company procedures and agreements with customer.

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customer’s supply chain. We count on our people to make it happen.

We Offer:

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.
 

Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
 

We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.


The opportunity:

As an Export / Import Customer Service Specialist you’ll play a vital part in our success. You’ll proactively identify issues, mitigating them and achieve best-in-class Customer Service.

Owns and manages the customer experience. Our customer service team has responsibility for end-to- end customer experience, in compliance with relevant company procedures and agreements with customer. Owns all customer issues and facilitates their timely and effective resolution.

Responsibilities :

Coordinate directly with ares of this 3 transportation modalities : air, ocean and land. Interact with internal and external clients. Elaborate and present reports when needed. Prepare presentations of KPI results to stakeholders. Attend meetings with stakeholders. Other responsibilities.

Requirements :

+3 years of experience in similar positions having served customers in a Logistics/Transport company. BA in International Trade, Logistics, Logistics/Transportation Engineering, international Relationships, Business Administration, International Commerce, International relations. Operational Expertise: Export /Import Ocean, Air & Truck, Documentation Export Ocean Intermediate/Advanced English- Capable to have business conversations, reading, writing and perform presentations. Intermediate/Advanced Excel (graphics, dynamic tables, formulas). Advanced presentation skills. Communication- Ability to perform presentations, to explain complex processes to different auditoriums and to communicate effectively. Excellent Written and Verbal skills. Microsoft Apps: Outlook, Teams, One drive. Customer Centricity Be a team player, genuinely believes and lives according to collaboration. Shows constant and consistent care on every task and interaction. Communicates openly and respectfully, whenever there is a conflict informs it quickly and focuses on solving the problem in an agile way. Open to receive feedback: To listen and learn from other perspectives/point of views, and eager to learn from mistakes and share best practices and lessons learnt. Openly asks for support whenever it’s needed. Able to work under pressure. Able to work under KPI’s and objectives. Proactive and resourceful Energetic, Well-organized, Self-Initiated/Self-driven, time management. High sense of urgency.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

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