Support Engineer

hace 3 semanas


Mexico City Altair Engineering A tiempo completo

Job Summary:


What You Will Do:

Customer technical support – engage with customers, prospects as well as Altair field teams, engineering, product management to identify and resolve issues in a timely manner Drive customer success – work closely with the customers, prospects and partners helping to build state of the art application deployments using software from the Altair portfolio in a complex enterprise environment helping our clients to achieve success in a variety of uses cases Communicate Altair – manage relationships between Altair and our clients to provide a reliable communication channel for all kinds of technical inquiries Work with the team – use your experience and application insight to support Altair teams in a variety of scenarios

What You Will Need:

Basics:

Analytics or IT management background Experience in using and administrating data science tools (i.e. RapidMiner, SAS, SPSS, R, Python) and/or enterprise applications stacks (AWS, Azure, ActiveDirectory, BI applications, RDBMS such as SQLServer, Oracle, Snowflake, MySQL, DB2, PostgreSQL etc) Mainframe experience, especially with SAS applications stack is highly welcome Willingness to learn about new technologies in the field of data science and enterprise applications, both cloud based and on premise Strong communication skills and commitment to work with clients via ticket systems, phone calls and web meetings English language fluency – another language (German, Spanish, French) is not essential but is a plus


Preferred:

Sense of urgency, pragmatism and a solution-oriented approach to solving problems Interest in software development and basic knowledge of scripting and programming languages like SAS, Python and Java Knowledge of standard tools for system administration in Windows and Linux environments Enjoy building application deployments and integrating systems to existing workflows Passion for analytical thinking and technical investigations Experience in using standard tools in customer relation and development environment, such as Salesforce, Confluence and Jira Collaborative, team oriented, yet able to initiate and drive customer support engagements

How You Will Be Successful:

Envision the Future Communicate Honestly and Broadly Seek Technology and Business “Firsts” Embrace Diversity and Take Risks

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