Guest Experience Agent
hace 3 semanas
- Experiencia previa en Relaciones con los Huéspedes en un entorno de servicios de lujo
- Inglés
- Fuertes habilidades en el uso de Microsoft Office y otros sistemas (Outlook, Word, Powerpoint, Excel, Opera PMS)
- Capaz de equilibrar la carga de trabajo entre las tareas administrativas y la interacción con los huéspedes en un nivel de lujo (por ejemplo, los arreglos previos a la llegada y la comunicación con los huéspedes, la preparación de las amenidades de llegada, la coordinación de experiencias para ocasiones especiales, la recepción de comentarios de los huéspedes a través del contacto directo y llamadas de cortesía y más).
- Dependerá del Guest Experience Manager y trabajará en estrecha colaboración con los mayordomos.
- Capaz de apoyar las tareas de Recepción cuando sea necesario.
Requisitos
- Experiencia previa en Front Office o Guest Services
- Imprescindible experiencia en hoteles de lujo
- Buenas habilidades de comunicación
- Experiencia con sistemas de Front Office
- Buen nivel de inglés, tanto escrito como hablado
Información adicional
RESPONSABILIDADES ADICIONALES
- Comunicarse eficazmente, tanto verbalmente como por escrito, para dar instrucciones claras.
- Mantener la calma y estar alerta, especialmente en situaciones de emergencia y/o de gran actividad, sirviendo de modelo para el equipo y los demás empleados. Interactuar con el personal de otros departamentos y con el personal del centro cuando sea necesario.
- Tomar decisiones y realizar acciones basándose en la experiencia y el buen juicio, revisando a veces los procedimientos para adaptarse a situaciones inusuales.
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