Principal Advanced Services Engineer Database and Exadata

hace 4 meses

Mexico City Oracle A tiempo completo

The team’s main responsibility is to troubleshoot highly complex technical issues related to the Oracle Database and Exadata stack and within areas like Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, Performance, Memory Management, Parallel query, Query tuning, Storage, ASM, Security, Networking, Storage and Linux operating system. The Engineer should have good hands on experience on Linux, Unix and/or Solaris platforms. The selected candidates are expected to work in partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer. The selected candidate will have opportunities to become an Expert in Oracle Database, Exadata and Cloud technologies. The candidate will be widely regarded as a subject matter expert in their current role and will demonstrate the ability to resolve complex problems or identify acceptable workarounds. He/she should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues. 

Technical Skills:

The main role of a Support engineer is to troubleshoot highly complex technical problems (related to Oracle Database/Exadata) requiring a high level of technical expertise.

Extensive knowledge and solid troubleshooting experience in all areas of Oracle database technology. Advanced level skills in RAC, ASM, Performance tuning, HA, Backup and RecoveryExperience in one or more of the following technical areas is a plus: Oracle Security products, Oracle Golden Gate, Exadata, Super Cluster, ZFS, ZDLRA. Oracle Exadata - Database Machine Administration (DMA). Oracle Exadata - implementation / configuration. Oracle Exadata - full stack patching. Good knowledge and technical experience on ZDLRA, ILOM, Hardware/DIMM replacement activities. Good Experience in Oracle GoldenGate & troubleshooting skills. General Oracle Database Administration tasks. Experience in database upgrades, migrations, installations and patching Good knowledge and experience on Oracle Database Backup and Recovery (RMAN). Experience on Oracle Database High Availability, Real Application Clusters (RAC). Implementation and Maintenance of Oracle Database Disaster Recovery, Data Guard. Expertise in Oracle Database Performance Tuning. Oracle Enterprise Manager - Cloud Control / Grid Control. Good understanding of Server, Storage, Networking infrastructure. Good understanding of Linux Server operating system, including scripting and troubleshooting. Strong Communication, presentation, facilitation and influencing skills. Ability to quickly learn and understand application of new technologies. Ability to quickly grasp complex technical issues Willingness to work in shifts and on weekends Great problem-solving skills, with a strong bias for quality and engineering excellence at scale. Not only must you able to identify, analyze, diagnose and troubleshoot complex problems using appropriate tools under constraints, but able to handle with utmost professionalism without compromising customers’ satisfaction. Will have strong customer-centricity mindset and the passion to work in Service Support line of business including to provide preventive support and proactive advice Able to work with minimal supervision, self-motivated, self-directed and take initiative to collaborate and synthesize with members locally or globally across different geographical time zone.

Preferred Qualifications:

Bachelor's degree in Computer Science, Information Technology, related filed or equivalent. More than 6 years of experience as an Oracle database Administrator or Exadata Administrator. Relevant certifications in Oracle Database, Exadata and Oracle Cloud Infrastructure are a plus. Excellent written and spoken English communication skills. Candidate will be working remotely with high-profile customers around the world.

Career Level - IC4

As a member of the CSS organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.  Communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technical problems identified in Oracle Database products. Manage customer’s escalations/expectations and ensure timely delivery of high-quality resolution on technical issue focusing on root cause analysis and prevention. Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments. The prospective candidate should draw upon all resources at Oracle, to advise and consult on the use of Oracle products to avoid such problems in the future. Educate and walk the customer through the problem-solving process. Adopt Oracle diagnostic methodology & procedures when handling and documenting technical issues that comply with Support processes, policies & SLAs. Collaborate on cross-team and cross-product technical issues by working with resources from other groups (. Product support, Product development etc) Research and study product features and keep abreast of new releases and functionalities or related technologies to maintain product expertise. Be available to work in 24x7 capabilities if an escalation requires flexibility in work schedule.

  • Database Engineer III

    hace 5 meses

    Mexico City Connectingology A tiempo completo

    An important aviation company is looking for its next Database Engineer, the company has a presence in more than 60 countries.Advanced - English (it is a bilingual job)Requirements:Required:Administers and maintain Oracle, MS-SQL, PostgreSQL and RDS IaaSOracle RDBMS , MySQL Deep understanding of Oracle 6.4, 7.6, Oracle ASM Cluster, MS-SQL, MS SQL Always...

  • Cloud Database Engineer

    hace 5 meses

    Mexico City Thomson Reuters A tiempo completo

    Cloud Data Base Engineer Are you ready to take your cloud expertise to new heights? At Thomson Reuters, we are seeking a dedicated Cloud Data Base Engineer to join our dynamic Cloud Operations Team in our cutting-edge tech environment. In this pivotal role, you will be at the forefront of our cloud infrastructure, utilizing your technical prowess to...

  • Database Administration Advisor

    hace 2 meses

    Mexico City NTT DATA Services A tiempo completo

    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Database Administration Advisor to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX).The SQL Database Administration is...

  • Database Administrator L2

    hace 5 meses

    Mexico City Connectingology A tiempo completo

    An important aviation company is looking for its next Database Administrator, the company has a presence in more than 60 countries.Responsibilities:Provide day-to-day operational support for MS-SQL, PostgreSQL, Oracle, and other databases in both on-premises and cloud environmentsAct as a secondary escalation point for complex technical issues, collaborating...

  • Database Developer

    hace 4 meses

    Mexico City Amentum A tiempo completo

    Foreign Local Labor position. Capture, conduct analysis, and organize collected information to design, and implement moderately complex databases. Possess an in-depth and current understanding of methods and techniques needed to develop a database. Ability to design new databases in an efficient and accurate format. Design and develop business intelligence...

  • Expert in Database and IT Audit

    hace 4 meses

    Mexico City Nuvit Service A tiempo completo

    EXPERT IN DATABASE AND IT AUDITHe is responsible for the Administration of the Databases from the perspective of auditing. Manages the associated information technologies and guarantees the communication between the framework server and the databases, being responsible for the manageability and extraction of information related to the privileged defined by...

  • Cloud Support Engineer I

    hace 4 meses

    Mexico City Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The DMS role supports AWS mobile technologies...

  • Principal Software Engineer

    hace 1 mes

    Mexico City GTN Technical Staffing A tiempo completo

    Principal Software Engineer HIGHLIGHTSLocation: Mexico City Location preferred but not required. Hybrid or remote are an option in Mexico.Position Type: Direct HireHourly / Salary: Based on ExperienceResidency Status: Our client is seeking a Principal Software Engineer – to join our team.As a key contributor, you will play a vital role in the development...

  • Systems Engineer

    hace 4 meses

    Mexico City Siemens, S.A. de C.V. A tiempo completo

    At Siemens Global Business Services(GBS), we shape the Shared Services landscape of the future by supportingcompanies in all sectors worldwide. We aim to excite our customers through providingvalue generating and high-quality solutions appropriately tailored to theirneeds. Our mission is to seamlessly integrate, digitalize, and optimizebusiness processes in...

  • Sr. Engineer Network

    hace 5 meses

    Mexico City Travel + Leisure Co. A tiempo completo

    We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we’re shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a chance to...

  • Principal Site Reliability Engineer

    hace 6 meses

    Mexico City Oracle A tiempo completo

    Responsibilities Solve complex problems related to Linux infrastructure and Oracle Cloud Infrastructure  Act as a partner concern point for critical issues that may not have a detailed procedure and provide Root Cause Analysis (RCA) Understand the end-to-end configuration, technical dependencies, characteristics of production infrastructure and...

  • Sr. Engineer Network

    hace 5 meses

    Mexico City Wyndham Destinations A tiempo completo

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we’re shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a...

  • Service Desk and Field Services Coordinator

    hace 5 meses

    Mexico City Edenred A tiempo completo

    Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.  We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.  ...

  • Database Jr

    hace 4 meses

    Mexico City Nuvit Service A tiempo completo

    DatabasesQuery languages: You must have basic knowledge of query languages, such as SQL (Structured Query Language), which is the standard for interacting with databases. You must be able to write SQL queries to retrieve, insert, update, and delete data from a database.Knowledge of database management systems (DBMS): You must have experience using a database...

  • IT Linux L3 Systems Engineer

    hace 5 meses

    Mexico City Connectingology A tiempo completo

    An important aviation company is looking for its next Linux engineer. This company has a presence in more than 60 countries.As a Linux Engineer Level 3, you will be responsible for:  Technical responsibility of Linux based operating systems in on-perm and cloud environment Support complex and business critical technical projects implementing inhouse and...

  • Sr. Engineer Network

    hace 5 meses

    Mexico City Travel + Leisure Co. A tiempo completo

    We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we’re shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a chance to...

  • Sr. Engineer Network

    hace 5 meses

    Mexico City Travel + Leisure Co A tiempo completo

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we’re shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a...

  • Engineer, Technical Services

    hace 3 meses

    Mexico City Hypertherm Associates A tiempo completo

    Hypertherm seeks a Technical Service Engineer to join the team! As a 100% Associate-owned, global leader in providing advanced industrial cutting solutions, Hypertherm offers a collaborative work environment while promoting empowerment and a positive work-life balance. Check out to learn more about what it is like to work at Hypertherm as an...

  • Sr Oracle Database Administrator

    hace 4 meses

    Mexico City Thomson Reuters A tiempo completo

    Sr Oracle Database Administrator Behind every great on-line eCommerce site and technology service is an equally great database. These databases provide mission-critical data processing services, and it takes highly skilled DBAs to build and maintain these systems. We are looking to add a Database Engineer to our ORACLE Support database team. This global...

  • Principal Software Engineer

    hace 2 meses

    Mexico City GTN Technical Staffing A tiempo completo

    Principal Software Engineer HIGHLIGHTSLocation: Mexico City Location preferred but not required. Hybrid or remote are an option in Mexico.Position Type: Direct HireHourly / Salary: Based on ExperienceResidency Status: Our client is seeking a Principal Software Engineer – to join our team.As a key contributor, you will play a vital role in the...