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hace 4 meses
The KIX Support Engineering team provides Tier 2&3 services production support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.
Key job responsibilities
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on operations and maintenance driven coding projects, primarily in Python, Perl, or shell scripts, web technologies, with the potential for Java based projects
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- System and Support status reporting
- Ownership of one or more Digital products or components
- Customer notification and workflow coordination and follow-up to maintain service level agreements
- Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
A day in the life
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship& Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
We are open to hiring candidates to work out of one of the following locations:
Mexico City, DIF, MEX
BASIC QUALIFICATIONS
- 2+ years of software development, or 2+ years of technical support experience- Experience troubleshooting and debugging technical systems
- Experience scripting in modern programming languages
- Experience in Unix
PREFERRED QUALIFICATIONS
- Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)- Experience working with REST API based services
- Experience with REST web services, XML, JSON
