![AIG](https://media.trabajo.org/img/noimg.jpg)
Analyst Claims EW
hace 4 semanas
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.
We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
Get to know the business
AIG Servicios is a leading provider of products and services for the care of the Extended Guarantees that our clients acquire.The role of Claims Analyst aims to serve our clients by responding to their claim report, offering the repair of their equipment seeking excellence and customer satisfaction.About the roleWhat you need to know:
- Guarantee the correct and timely repair of the client's equipment in the minimum time and honoring the terms and conditions that the client acquired in accordance with policies and procedures and complying with quality standards and the best customer service.
- Description of activities: Manage the customer's equipment repair process with service centers, ensure the repair is completed in a timely manner, follow up with the customer to identify their needs, and ensure customer satisfaction.
What we’re looking for:
Behavioral competencies:
- Communication skills: communicating and receiving information clearly.
- Analytical Thinking and Decision Making: Analyzing data and situations, to see cause and effect and make appropriate decisions that are consistent with available facts, constraints and likely consequences.
- Customer Orientation: Ability to anticipate customer needs (internal and external), address them, and constantly seek new ways to exceed customer expectations to enhance business value.
- Adaptability: Ability to adapt and work in the face of new situations, individuals and groups.
Functional competencies:
You are mainly focused on customer service, controlling severity costs, repair times, NPS Score, scheduled audits at Service Centers, controlling the cost of spare parts, technical evaluations according to the type of product, Salvage, among others.
- Adjust quotes, analyze coverage, calculate reserves, and manage calls, follow-up repairmen and NPS detractors.
- Authorization limit per product: 3500 Usd.
- Maintain an average repair cost during the year 2022 at $110.00 usd.
- Minimize and/or maintain the average repair time of no more than 8 days on average.
- Reduce replacements by 10%.
- Increase the network of Service Centers by 30 repair shops.
- Increase the number of parts suppliers.
- Rescue Control
- NPS score not less than 65%
- Audits to Service Centers (technical productivity control not less than B)
- Standardized procedures and/or work instructions and/or supervision of the progress of the work and its results.
- Focuses on highly defined practices, procedures, and policies under supervisor review.
- The benefit to the business is mainly in productivity: (approx. 350 claims per month for FTA)
- This new position will provide a sustainable and competitive position in a highly competitive customer-oriented environment.
Increase customer satisfaction by managing the claims process more efficiently.
#LI-MF1
#LI-AIG
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
Functional Area:
CL - ClaimsEstimated Travel Percentage (%): No TravelRelocation Provided: NoAIG MEXICO SERVICIOS S.A. DE C.V.-
Analyst Claims EW
hace 3 meses
Mexico City AIG A tiempo completoIssuance AnalystWho we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage...
-
Analyst Claims EW
hace 4 semanas
Mexico City AIG A tiempo completoIssuance AnalystWho we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage...
-
Analyst Claims Ew
hace 2 semanas
City, México AIG A tiempo completoIssuance Analyst Who we are American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage...
-
Claims Analyst II
hace 3 meses
Mexico City AIG A tiempo completoClaims AnalystThe primary purpose of the job is to investigate, evaluate, negotiate and settle the most complex of the AIG Complex Claims cases by collecting and analyzing data according to policy application and/or contract provisions. Determine whether to accept or deny a claim based on all documentation received. Typical claims include: policy...
-
Claims Analyst II
hace 2 meses
Mexico City AIG A tiempo completoClaims AnalystThe primary purpose of the job is to investigate, evaluate, negotiate and settle the most complex of the AIG Complex Claims cases by collecting and analyzing data according to policy application and/or contract provisions. Determine whether to accept or deny a claim based on all documentation received. Typical claims include: policy...
-
Claims Analyst II
hace 4 semanas
Mexico City AIG A tiempo completoClaims AnalystThe primary purpose of the job is to investigate, evaluate, negotiate and settle the most complex of the AIG Complex Claims cases by collecting and analyzing data according to policy application and/or contract provisions. Determine whether to accept or deny a claim based on all documentation received. Typical claims include: policy...
-
Claims Analyst II
hace 4 semanas
Mexico City AIG A tiempo completoClaims AnalystThe primary purpose of the job is to investigate, evaluate, negotiate and settle the most complex of the AIG Complex Claims cases by collecting and analyzing data according to policy application and/or contract provisions. Determine whether to accept or deny a claim based on all documentation received. Typical claims include: policy...
-
Claims Analyst Ii
hace 1 semana
City, México AIG A tiempo completoAppraisal // Claims Analyst II Who we are American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their...
-
Credit & Collections Analyst (all genders)
hace 1 mes
Mexico City 0360 BSS Mexico A tiempo completoYour Tasks The Credit Analyst will be responsible for executing collections to achieve targets, deliver service to our Internal and External Customers. Also must be in constant communication with the customer to clarify disputes. Maintain constant communication with other related areas (Sales Controlling, Customer Service, Taxes, Accounting, etc)....
-
Actuarial Analyst
hace 1 semana
Mexico City WTW A tiempo completoBeing an Actuarial and Analytics Center (AAC) analyst provides you the opportunity to work on different projects as: Reserving, Capital Modeling, Embedded Value, Pricing and Statistical research. Continuous training on software and actuarial topics by North America and local consultants. This position brings you several options to interact and learn from...
-
Recovery Technician
hace 1 mes
Mexico City AIG A tiempo completoRecovery Technician At AIG, we are reimagining the way we help customers to manage risk. Join us as a [Recovery Technician to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.Make your mark in Recoveries TeamAIG Recoveries teams support the maximizing of recovery opportunities,...
-
Recovery Technician
hace 4 semanas
Mexico City AIG A tiempo completoRecovery Technician At AIG, we are reimagining the way we help customers to manage risk. Join us as a [Recovery Technician to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.Make your mark in Recoveries TeamAIG Recoveries teams support the maximizing of recovery opportunities,...
-
Recovery Technician
hace 2 semanas
City, México AIG A tiempo completoAt AIG, we are reimagining the way we help customers to manage risk. Join us as a [Recovery Technician to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Recoveries Team AIG Recoveries teams support the maximizing of recovery opportunities, reducing financial...
-
Recovery Technician
hace 4 semanas
Mexico City AIG A tiempo completoRecovery Technician At AIG, we are reimagining the way we help customers to manage risk. Join us as a [Recovery Technician to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.Make your mark in Recoveries TeamAIG Recoveries teams support the maximizing of recovery opportunities,...
-
Finance Analyst
hace 6 días
Mexico City Coca Cola A tiempo completoDescription Summary: At The Coca-Cola Company, recognized worldwide for leadership in the beverage industry, we're looking for a Financial Analyst based in Mexico Concentrate Plant located north of CDMX in Azcapotzalco. We want someone with a keen eye for detail, a strong sense of responsibility, and a dedication to keeping figures accurate. The ideal...
-
Actuarial Analyst
hace 6 días
Mexico City WTW A tiempo completoThe RoleCollaborate with North America, Latin America colleagues and local consultants on different projects as: • Reserving calculation• Implementation of actuarial software • Statistical research• Product and market strategies including pricing and predictive modelling• Product, Pricing, Claims and Underwriting techniques and software•...
-
Transactional Services Analyst
hace 1 mes
Mexico City Guy Carpenter A tiempo completoTransactional Services AnalystWhat's in it for you at Guy Carpenter?Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with over 3,100 professionals in more than 60 offices worldwide. Guy Carpenter offers a powerful combination of brokerage expertise, trusted strategic advisory services and industry-leading analytics to help...
-
Analyst Transactional Services
hace 1 mes
Mexico City Guy Carpenter A tiempo completoAnalyst Transactional ServicesWhat's in it for you at Guy Carpenter?Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with over 3,100 professionals in more than 60 offices worldwide. Guy Carpenter offers a powerful combination of brokerage expertise, trusted strategic advisory services and industry-leading analytics to help...
-
Transactional Services Analyst
hace 4 semanas
Mexico City Guy Carpenter A tiempo completoTransactional Services AnalystWhat's in it for you at Guy Carpenter?Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with over 3,100 professionals in more than 60 offices worldwide. Guy Carpenter offers a powerful combination of brokerage expertise, trusted strategic advisory services and industry-leading analytics to help...
-
Analyst Transactional Services
hace 4 semanas
Mexico City Guy Carpenter A tiempo completoAnalyst Transactional ServicesWhat's in it for you at Guy Carpenter?Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with over 3,100 professionals in more than 60 offices worldwide. Guy Carpenter offers a powerful combination of brokerage expertise, trusted strategic advisory services and industry-leading analytics to help...