Fashion trainer

CHANEL is a privately-owned company whose values are grounded in creating the conditions for people to perform at their best, feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people’s humanity and uniqueness so that they are free to bring full selves to work and to their life’s calling.

The Fashion Trainer position is tasked with proactively and reactively ensuring our Boutique staff have the skills & expertise to consistently deliver an exceptional experience to our clients and embodies the values and the DNA of Chanel as Fashion House.

To be successful in this role, the candidate must be highly collaborative, proactive, agile and open to share and communicate within the regional Fashion community and organized in their approach.

Proven competence in delivering client experience and product training within a luxury environment and experience in coaching are essential. Management experience within a retail environment will provide a strong foundation for this role, as the candidate will be required to drive learning working in collaboration with Boutique Management and always respecting the global and regional learning guidelines.

What impact you can create at Chanel

Working with the Regional Training team and Boutique teams in the successful design, development, and facilitation of training solutions for CHANEL Boutique employees.

Developing a responsive learning strategy in line with needs of the team identified through discovery and analysis & with global and regional priorities.

Develop the core training curriculum for the year ahead in line with strategic training priorities and support in budget management.

Instrumental in designing and rolling out a relevant in-boutique onboarding programme for new starters, in collaboration with the Training team to facilitate Bonjour CHANEL New Hire Induction programme – in-class and digital.

Ensure that learning and development programs are consistent with the CHANEL mission and culture.

Create engaging, outcomes-driven, and experiential learning experiences and to support in the implementation of blended learning solutions - fully integrated training and development solutions that are delivered in-person and online.

Supporting Boutique management in the organization and delivery of morning briefs.

Participate in the preparation and delivery of Collections Training to ensure alignment of messages across Mexico Boutique network. 

To measure and report on effectiveness of training.

Drive connectivity between Training team and Boutiques.

Exemplify the CHANEL culture and philosophies of the organization and act as a role model for others.

Act as a digital learning ambassador and inspire teams to take self-led learning initiative with Inside Fashion Learning app.

What you will bring to the role

Experience in training facilitation and coaching

An approachable, unflappable, collaborative and team focused demeanor.

Strong organizational skills – this role requires both meticulous forward planning and a constant responsive nature.

Great influencing skills – engaging others in the power and importance of learning

Ability to build relationships quickly and create a team spirit. 

A personal passion and deep knowledge of Fashion 

Positivity, curiosity and unafraid of change 

A self-motivated, independent thinker with lots of initiative.

Experience in working with Learning and Development partners.

A commitment to self-learning and the ability to inspire others in their own learning journey.

Strong digital & Microsoft suite literacy.

You are energized by

A deep care of developing people and a committed advocate for change within the organization.

Passionate about learning with exceptional facilitation and training delivery skills.

Passionate about Fashion

Influencing and inspiring others from leadership to peers to external partners. 

People and creative minded

Ideas and solutions driven.

Empathy to really understand the needs of the internal client.

Freedom, autonomy and ownership.

Creating an inspirational, aspirational and supportive work environment for your team, and beyond.

What are we looking for?

More than 5 years’ experience as a retail industry.

At least 1~2 years upfront training related experience.

Fluent in written and spoken English.

Computer literate (MS OFFICE included).

Experience on training delivery is must.

Demonstrate positive energy – perform professional and influence audience.

Proactive approach to identity opportunity or tackle problem.

Basic commercial sense

Ability to digest complex or new information, and then infuse the team correctly with her / his input to make things happen / go beyond expected.

Visionary (open to possibilities, long-term focus, communicates the vision to inspire)

Strategic thinker (connecting the dots, analytical and systemic)

Comfortable with complexity and ambiguity

Curious (personal flexibility, continuous learner)

Resilient

Good communication and interpersonal skills, able to work with people at different level.

Proper project management, analytical skills; ability to influence others through analytical recommendations.