Accounts Receivable Collector

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations.Let's simplify it, think belts and hoses. Found in motorcycles, conveyer belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?  WHAT TO EXPECT As an innovation leader, we look for ambitious, forward-thinking, open-minded, and well-rounded individuals to join our global team. Located in our Santa Fe office, you will be responsible for investigating and documenting deductions and determining a path forward, and all A/R duties. This includes handling collection efforts/calls for the general accounts receivable portfolio, documenting daily collections' activity, researching account disputes, and billing discrepancies, performing account/payment reconciliations, identifying delinquent accounts requiring external collection efforts, identifying bad debt or financial exposure. Must be able to quickly analyze and make decisions regarding a customer's delinquency to effectively release customer orders and communicate collection issues with customers on the telephone or email. Key responsibilities:  Daily cash application completed on assigned accounts.  Creation and management of customer deductions and coordinating internal or external resolution. Reviews and monitors delinquent accounts within an assigned customer account portfolio. Completes daily contact with customer A/P associates using various methods (i.e., phone, email, etc.). Documents all portfolio management activities (business-to-business collections). Fulfills customer requests for copies of invoices, credit memos and statements. Mediates and facilitates between customer and internal Gates' departments such as Customer Service, Marketing, Distribution, Sales, and others as needed.  Provides various monthly reporting of collections activity for assigned accounts as determined by management. Define overall process of deduction steps through AR and other departments (Pricing, CX Team, Commercial Team) Investigate and research invoice discrepancies. Collaborate with the accounts receivable team to track, validate, and clear customer deductions. High understanding of reason codes and action to follow Work closely with Pricing Analysts to ensure a customer has the correct price in their system. Ability to understand and access customer portals to confirm quotes and price levels.

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