Deskside Support Technician

Job Details

Description

At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as a successful Deskside Support Technician within Trisept Solutions. In this role, you will be responsible for supporting all end-user devices and applications deployed throughout the Apple Leisure Group brand companies. You will deploy, configure, and troubleshoot Windows and Mac desktops, as well as the applications installed on them. You will administer desktops utilizing corporate tools such as SCCM and Active Directory. You will also be responsible for assisting in the support of all back-office solutions, including O365, MS Exchange, Active Directory, SharePoint, Citrix, Terminal Services, Crowdstrike and other Microsoft System Center products. 

A successful Deskside Support Technician will:

Solve issues, drive enhancements, and improve support for all IT related functions in audio/visual, mobile, end user IT services, applications, infrastructure, and client platforms. Listen to the customer, gather information, update and close cases in a timely manner, while communicating the status to the customer in a professional manner.  Troubleshoot Mac and Windows based PC’s. Assist with desktop patching processes and hardware imaging techniques using SCCM. Desktop peripheral installation and support including printers and telephony. Support and install common area hardware (reception/conference rooms). Deploy and support mobile phones (iPhone, Android). Deploy and support hardware for remote agents (VPN, telephony, and VDI). Setup and support Desktop Cisco phone, including InContact VOIP solutions. Account management in Microsoft Active Directory and Microsoft Exchange. Assist with physical staff moves and space build-out as needed. Troubleshoot and support the wireless connectivity as needed. Act as “smart-hands” for server and system administration as needed. Availability 24x7 for emergencies involving technical problems that are business impacting. Manage work effectively using a ticketing or ITSM tool. Maintain hardware asset and inventory management according to established standards. Consult senior staff to solve problems as needed. Thrive working in a fast paced, growing environment with minimum supervision while working well with others and participating as a team player.  Assist in problem solving in areas that may not be your responsibility, but may be beneficial to the customer/business.

A successful Deskside Support Technician will have:

Bachelor’s degree in computer science, information technology, or a related field or a combination of education/training and work experience equivalent to an advanced degree. 2+ years’ work experience as Desktop Support, Technical Support, or similar role. Windows 10 and 11 OS troubleshooting and administration in an enterprise setting. 1+ years work experience with Mac OS desktop administration and troubleshooting. Direct experience with Microsoft O365 product administration and troubleshooting for PC and Mac computers. 1+ years experience with desktop imaging tools and process. Desktop application support experience including O365 & MS Office, Unified Communications, Microsoft System Center, Windows 10/11 OS’s , and other line of business related products. Experience with thin clients including Citrix and MS Terminal Server desktops. A/V conferencing setup and support experience. Experience with Cisco telephony system setup and troubleshooting. Flexibility in working on a variety of projects and technical support needs. Confident and professional communication skills to enhance daily interactions with leadership. Timely resolution of end-user requests with desktop PC’s, peripherals, as well as the software installed on those systems. Exceptional customer service skills, self-motivated and a creative problem solver. Ability to prioritize tasks and maintain good end-user relationships. Open to constructive feedback, welcomes change, and has the ability to “switch gears” and accept new challenges.

About Apple Leisure Group

As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:

Vacations : The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands Resort Brand Management : management of 5-star and 4-star luxury resorts Destination Management Services : Best-in-class destination management services provided by Amstar® DMC and Worldstar® Loyalty Program : Exclusive loyalty program Unlimited Vacation Club® Technology Solutions : Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup

About TRISEPT SOLUTIONS

Trisept Solutions® is the enterprise operating platform that delivers innovative merchandising solutions for airlines, hotels and resorts, destinations, theme parks and other travel merchants. With 20 years of travel technology innovation, end-to-end traveler engagement and billions of transactions processed each year, this is the world’s most sophisticated travel merchandising platform.

Our Values

At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:

Empathy • Integrity • Respect • Inclusion • Experimentation • Well Being

ALG’s Commitment to Diversity & Inclusion

Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.

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