Doc Support Specialist 5

hace 3 semanas

Cancún, México 09522 Citibanamex Afore, S.A de C.V., integrante del Grupo Financiero Citibanamex A tiempo completo

The Doc Support Specialist performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.

Responsibilities:

Analyze and monitor workload on a daily basis. Research items and assist customers. Coordinate workflow activities, train team members under the direction of Document Control Supervisor. Coordinate & perform quality control, checks and reviews operation procedures to ensure compliance to company policy & procedures. Process and monitor core functions and problem issues that arise in the flow of work within the department, utilizing other resources to which the staff generally does not have access (internal/external contacts and systems). Monitor daily incoming mail volume throughout the day to ensure appropriate coverage is provided within each function of the department. Monitor all incoming workload to ensure appropriate coverage is provided to effectively manage volumes and avoid backlogs or delays. Ensure that applicable service level agreement deadlines are met for the incoming volumes and requirements of the department. Prepare reports for management based on the production and quality of the unit on a daily and monthly basis. Recommend procedural changes or improvements to management, as deemed appropriate. Cross train representatives in all areas of the operation. Provide feedback on employee performance to the Unit Supervisor. Assist Supervisors or Managers with special projects and / or reporting. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

2-4 years relevant experience Previous related experience preferred Understand business procedures, business products, processes and computer systems. – analytical, possessing advanced skills in Microsoft Excel spreadsheet management; -


Education:

High School diploma or equivalent


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

------------------------------------------------------

Job Family Group:

Operations - Core

------------------------------------------------------

Job Family:

Document Support

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

  • Doc Support Specialist 5

    hace 5 días

    Cancún, Quintana Roo, México 09522 Citibanamex Afore, S.A de C.V., integrante del Grupo Financiero Citibanamex A tiempo completo

    The Doc Support Specialist performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided.Works under little to no direct supervision. May service an expansive and / or diverse array of products / services. Applies working knowledge of technical and professional principles and concepts and...

  • Doc Support Specialist 5

    hace 5 días

    Cancún, Quintana Roo, México Citigroup Inc. A tiempo completo

    The Doc Support Specialist performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in...

  • Doc Support Specialist 5

    hace 5 días

    Cancún, Quintana Roo, México Citigroup Inc. A tiempo completo

    The Doc Support Specialist performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in...

  • Customer Support Specialist

    hace 5 días

    Cancún, Quintana Roo, México Resemble A tiempo completo

    Customer Support Specialist at Push Operations Push is a Canadian based all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion.Our customer base...

  • Service Specialist

    hace 3 semanas

    Cancún, Quintana Roo, México Grundfos A tiempo completo

    Are you enthusiastic about providing quality service experiences to customers while promoting sustainable solutions? Do you have a experience with delivering high-quality service in a fast-paced environment? If so, we want to hear from you Grundfos is seeking a Service Specialist to join our Service & Solutions team. Are you up for the challenge? What is the...

  • Service Specialist

    hace 3 semanas

    Cancún, Quintana Roo, México Grundfos A tiempo completo

    Are you enthusiastic about providing quality service experiences to customers while promoting sustainable solutions? Do you have a experience with delivering high-quality service in a fast-paced environment? If so, we want to hear from you Grundfos is seeking a Service Specialist to join our Service & Solutions team. Are you up for the challenge? What is the...

  • Service Specialist

    hace 4 semanas

    Cancún, Quintana Roo, México Grundfos A tiempo completo

    Are you enthusiastic about providing quality service experiences to customers while promoting sustainable solutions? Do you have a experience with delivering high-quality service in a fast-paced environment? If so, we want to hear from you Grundfos is seeking a Service Specialist to join our Service & Solutions team. Are you up for the challenge? What is the...

  • Service Specialist

    hace 4 semanas

    Cancún, Quintana Roo, México Grundfos A tiempo completo

    Are you enthusiastic about providing quality service experiences to customers while promoting sustainable solutions? Do you have a experience with delivering high-quality service in a fast-paced environment? If so, we want to hear from you Grundfos is seeking a Service Specialist to join our Service & Solutions team. Are you up for the challenge? What is the...

  • Service Specialist

    hace 5 días

    Cancún, Quintana Roo, México Grundfos Gmbh A tiempo completo

    Press Tab to Move to Skip to Content Link Application deadline: As soon as possible Workplace: Hybrid Position Job Location (Short): Contract Type: Full-Time Employment Type: Regular Are you enthusiastic about providing quality service experiences to customers while promoting sustainable solutions? Do you have a experience with delivering high-quality...

  • Customer Support Analyst

    hace 2 meses

    Cancún, México Apple Leisure Group A tiempo completo

    Job Details Description At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world. Grow your career as a successful Customer Support Analyst...

  • Helpdesk Support Analyst

    hace 5 días

    Cancún, Quintana Roo, México Apple Leisure Group A tiempo completo

    Job Details Description At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world. Grow your career as a successful Customer Support Analyst...

  • Helpdesk Support Analyst

    hace 3 semanas

    Cancún, México Apple Leisure Group A tiempo completo

    Job Details Description At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world. Grow your career as a successful Customer Support Analyst...

  • EP Mapping Specialist III

    hace 5 días

    Cancún, Quintana Roo, México Boston Scientific A tiempo completo

    Additional Locations: N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest...

  • Sr. Pricing Specialist

    hace 5 días

    Cancún, Quintana Roo, México Boston Scientific A tiempo completo

    About the Job Role at Boston ScientificAt Boston Scientific, we offer you the chance to showcase your talents in a team of diverse, high-performing individuals who are dedicated to addressing crucial health industry issues. With access to cutting-edge tools and training, we are here to help you enhance your skills and advance your career. We support your...

  • Marketing Specialist II

    hace 5 días

    Cancún, Quintana Roo, México Boston Scientific A tiempo completo

    Additional Locations: N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest...

  • Sr. Marketing Specialist Uro

    hace 5 días

    Cancún, Quintana Roo, México Boston Scientific A tiempo completo

    Additional Locations: N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest...

  • Customer Experience Specialist, Cancun

    hace 5 días

    Cancún, Quintana Roo, México FOH, INC. A tiempo completo

    Company Overview:DEI WorkplaceTM Certified 2024 & 2023 | Most Family Friendly EmployersTM 2024 | #4 in Best Workplaces in Manufacturing & ProductionTM 2023 | Great Place to Work Certified 2022 | Best Dog-Friendly Company 2021 |#2 in Best Workplaces in Manufacturing & ProductionTM 2020Established in 2002, FOH is a global award-winning hospitality and...

  • Sales Lead Specialist

    hace 1 semana

    Cancún, México Decentralized Masters A tiempo completo

    Support Sales Operations with lead management Assist sales team with developing and maintaining a clean sales pipeline Oversee efficiency of all sales leads  Distribution of leads Reassignment of leads when need be Prioritize quality of leads Ensure high value leads are responded to within 1 hr of assignment Creating and maintaining accurate smart views...

  • Sales Lead Specialist

    hace 5 días

    Cancún, Quintana Roo, México Decentralized Masters A tiempo completo

    Support Sales Operations with lead management Assist sales team with developing and maintaining a clean sales pipeline Oversee efficiency of all sales leads Distribution of leads Reassignment of leads when need be Prioritize quality of leads Ensure high value leads are responded to within 1 hr of assignment Creating and maintaining accurate smart views based...

  • Marketing & Communications Specialist- CDMX

    hace 5 días

    Cancún, Quintana Roo, México Boston Scientific A tiempo completo

    Additional Locations: N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest...