Workforce Management Analyst
hace 1 mes
JOB SUMMARY:
Ten exists to become the world’s most trusted service provider. As Workforce Management Analyst, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods. Supporting a large global operation with constantly changing volume, location and language needs, you will use data, scheduling and forecasting tools to determine our ongoing staffing requirements. Success in this respect means we consistently achieve all core service level agreements (SLAs), and deliver best in class service as cost-effectively as possible.
In addition, you will support the longer-term forecasting that ensures we are poised to effectively handle expected business growth and one-off events. You will ensure that business leaders have the information they need with enough advance notice to right-size our teams to be in step with such business changes.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Provide the Resource Planning Daily and Hourly.
· Provide standardized daily, weekly and monthly reporting and ad-hoc analytical support to the wider operations team at Ten to ensure there is full understanding of resourcing in your region
· Analise stat and SLA’s to ensure we have effectively scheduled
· Ensure high visibility of the forecasting approach that informs scheduling so that other stakeholders are clear and bought into changes required to meet forecasts
· Manage changes to skill sets as LMs receive program-specific training and/or as mandated by changes to service teams
· Provide Breaks Schedule to ensure that all LMs will have breaks accordingly the local law.
· Provide sizing of trainings and buzz to ensure that we will have the best option protect the SLAs.
· Take overall responsibility for the route and WFM in your local region in order to maintain accuracy.
· Investigate any SLA failure cause by schedule non-adherence, producing a root cause analysis and remedial actions for the relevant Team Managers
· Maintain and update the rota rules ahead of each quarter as per business needs and present them to the wider group as well as support them through implementation
· Report within your regions requirements whether that’s daily pulse, weekly inbound task reports
· Investigate any SLA failure cause by schedule non-adherence, producing a root cause analysis and remedial actions for the relevant Team Managers
Requirements
· Strong, sound knowledge of workforce planning and optimization with a preference for experience using at least one industry-leading Workforce Management platform
· High fluency in using data to provide quick, effective analysis and forecasting, including use of Microsoft Excel
· Fluency English.
· Complete Graduation
-
Workforce Management Analyst
hace 1 mes
Mexico City Ten Group A tiempo completoJOB SUMMARY: Ten exists to become the world’s most trusted service provider. As Workforce Management Analyst, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods. Supporting a large global operation...
-
IS/IT Workforce Planning and Management Lead
hace 6 meses
Mexico City Nestlé A tiempo completoWe are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF ;billion sales in 2018, we...
-
Workforce Assistant
hace 3 días
Mexico City Ten Lifestyle Group A tiempo completoTen Lifestyle Group is a leading, technology-enabled lifestyle and travel platform, providing trusted concierge services to its members 24 hours a day, 365 days a year.Our goal is simple: to become the most trusted service business in the world. We are the global market leader for travel and lifestyle management services, providing services from a strong...
-
Workforce Assistant
hace 3 días
Mexico City Ten Group A tiempo completoTen Lifestyle Group is a leading, technology-enabled lifestyle and travel platform, providing trusted concierge services to its members 24 hours a day, 365 days a year.Our goal is simple: to become the most trusted service business in the world. We are the global market leader for travel and lifestyle management services, providing services from a strong...
-
Analyst-Control Management
hace 4 semanas
Mexico City AMEX A tiempo completoYou Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...
-
Analyst IT Security
hace 2 meses
Mexico City MX19 Alcon Laboratorios S.A. De C.V. Company A tiempo completoAnalyst IT Security - Vulnerability Management Location: Mexico City (Hybrid) At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never...
-
Resource Management Analyst
hace 5 meses
City, México Ampush A tiempo completoAs the Analyst for the Resource Management team, you will report to the VP and focus on supporting the enhancement of resource allocation and streamlining processes to improve operational efficiency. Your role involves assisting in the implementation of project-based improvements to models and tools, leveraging your technical, financial, and analytical...
-
Organizational Change Management Office Analyst
hace 5 meses
Mexico City HSBC A tiempo completoIf you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies...
-
Asset Management Analyst
hace 4 semanas
Mexico City 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completoWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Asset Management Analyst
hace 1 mes
Mexico City 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completoWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Access Management Senior Analyst I
hace 6 meses
Mexico City KAVAK A tiempo completoKAVAK es una empresa global con operación en México, Brasil, Argentina y Turquía; así como la startup privada de mayor valuación de Latam y el 1er unicornio Mexicano. Invertimos en talento, ideas, infraestructura y tecnología para seguir revolucionando la compra y venta de autos en el mundo. Hemos sido seleccionados como parte del Ranking...
-
IT Junior Service Management Analyst
hace 3 meses
Mexico City British American Tobacco A tiempo completoBAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey! British American Tobacco Mexico has an exciting opportunity for an...
-
HR Project Management Specialist II
hace 3 meses
Mexico City Thermo Fisher Scientific A tiempo completo: Evaluate HR data and establish critical metrics to evaluate and be responsible for HR performance in areas including talent acquisition, employee engagement, talent management, and workforce planning. Collaborate with cross-functional teams to lead HR projects, ensuring timely completion and consistency to project goals and objectives. Conduct research...
-
Revenue Analyst
hace 4 semanas
Mexico City Hilton A tiempo completoA Revenue Analyst analyses hotel data and presents strategies and forecasts that will help the hotel stay ahead of the competition.What will I be doing?As Revenue Analyst, you will analyse hotel data and present strategies and forecasts that will help the hotel stay ahead of the competition. A Revenue Analyst will support the Revenue and Sales Teams by...
-
Associate Data Analyst
hace 4 semanas
Mexico City McDonald's A tiempo completoWe are looking for a Data Analyst with System Integration Experience to turn data into information, information into insight, and insight into business decisions. Responsibilities Responsible for the management of system-wide configurations, setting up notifications, creating and managing reports, system maintenance (product releases, API Management,...
-
Associate Data Analyst
hace 4 semanas
Mexico City McDonald's Corporation A tiempo completoJob DescriptionWe are looking for a Data Analyst with System Integration Experience to turn data into information, information into insight, and insight into business decisions.ResponsibilitiesResponsible for the management of system-wide configurations, setting up notifications, creating and managing reports, system maintenance (product releases, API...
-
Finance Project Management Analyst
hace 2 meses
Mexico City World Business Lenders, LLC A tiempo completoAbout World Business Lenders (www.wbl.com)World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding. WBL is a U.S.-based company with a 100% remote workforce. This is a...
-
Financial and Operations Analyst
hace 2 meses
Mexico City Pro Coffee Gear A tiempo completoJob Position: Financial and Operations Analyst Company: Pro Coffee Gear Location: Remote (Anywhere) Full - Time About Us: Pro Coffee Gear is a thriving e-commerce company located on our scenic 20-acre ranch in Austin, Texas. We specialize in providing top-tier espresso machines and related parts to coffee enthusiasts worldwide. Our dedication to excellence...
-
HCM System Analyst
hace 5 meses
Mexico City DP World Australia A tiempo completoWe are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. JOB...
-
SAP Finance- Service Management, Analyst
hace 6 meses
Mexico City Thomson Reuters A tiempo completoAbout the Role In this opportunity as an SAP Finance- Service Management, Analyst, you will: Deliver SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement, by ensuring reliability and availability. Collaborate with different partners and teams to implement IT standards (operational, compliance, etc)...