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Senior Service Engineer MSS
hace 3 semanas
Proporcionar soporte técnico calificado a la base instalada del cliente de MSS, logrando la satisfacción del cliente a través de la ejecución de los servicios y contratos de acuerdo con el alcance y presupuesto definido.
En este rol tus responsabilidades serán:
Llevar a cabo los servicios de MSS de acuerdo con el alcance contratado de manera oportuna y con calidad. Asegurarse de tener las herramientas y requisitos de acceso necesarios para poder ejecutar el servicio. Asegurarse de que todos los servicios de MSS cumplen con los requisitos de seguridad e higiene de acuerdo con la normatividad de la organización y del cliente. Soporte técnico al cliente de acuerdo con el alcance y conocimiento del ingeniero de servicio de PSS. Planificar y usar las herramientas corporativas necesarias para la ejecución de un servicio MSS. Entregar los reportes de servicio firmados por el cliente al término de cada servicio. Hacer el envío de la encuesta de satisfacción al cliente, al término del servicio. Asegurar que el equipo comercial, convierta y obtenga el pedido, siguiendo el procedimiento para la generación de leads. Reportar sus actividades realizadas y gastos en la semana de acuerdo con el tiempo asignado Escalar problemas y desviaciones del servicio mediante una comunicación efectiva. Cumplir con los cursos en el tiempo asignado. Dar buen uso y mantener en buen estado las herramientas asignadas.Para este rol se necesita:
De preferencia 5 años de experiencia en programación de computadores de flujo, S600, ControlW, ROC, revisión de ingenieria, apoyo y soporte de arranque en sistemas de medicion oil&gas. Experiencia deseada en la industria química, minería, alimentos y bebidas, petroquímica. Ingeniería en Sistemas o Informático, Química, Eléctrica, Electrónica, Control y Mecatrónica.Nuestra oferta:
At Emerson we offer a competitive benefits package to recognize and support our employees.
Commitment with Diversity and Equal Opportunity. Emerson is committed to its core values and believes in respecting DE & I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality.
At Emerson we have different Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness.
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