Digital Functional Consultant

hace 3 semanas

Guadalajara, México Sonata Software A tiempo completo

Sonata SoftwareOverview

Sonata is a global technology company specializing in platform-baseddigital transformation, supporting businesses to become connected, open,intelligent and scalable. Sonata’s Platformation™ methodology brings togetherindustry expertise, platform technology excellence, design innovation andstrategic engagement models to deliver sustained value to customers. A trustedpartner of world leaders in the retail, manufacturing, distribution, travel,services and software industries, Sonata’s software portfolio includes theBrick & Click Retail Platform©, Modern Distribution Platform©, RezopiaDigital Travel Platform©, Kartopia E-commerce Platform©, Halosys enterprisedevelopment automation Platform©, CTRM Commodity Trading and Risk ManagementPlatform© and KODO - AI Powered Customer Experience (CX) Platform. Sonata’sPlatformation approach ensures services built on Microsoft Dynamics 365,Microsoft Azure, AWS, Cloud Engineering and Managed Services deliver on thePlatformation promise. As world leaders in digital technologies including IoT,Artificial Intelligence, Machine Learning, Robotic Process Automation,Chatbots, Block Chain and Cyber Security, Sonata’s people and systems arenurtured to deliver on our commitment to excellence in business technologysolutions.

Job Title: DigitalFunctional Consultant – SCM

Location:   Guadalajara,Mexico

This opportunity isnot available for visa sponsorship.

What will you do:

Sonata Software isseeking Dynamics 365 Functional Consultant with experience in SCM domain

Job Description

Responsibilities

·Be part of a team and developyour skills as you solve complex technical issues in

Microsoft Dynamics 365 product group

·Deliver digital supportexperiences that create efficiency and value for our customers,

our people and Microsoft.

·Demonstrate customer obsessionand commitment to customer success in all

interactions. Deeply understand our customers and delivercustomer desired outcomes.

·Be a MSFT ambassador and leadby example. Create clarity by understanding and

·reinforcing business goals.Generate energy by building enthusiasm, pride, resiliency and

enabling a productive and inclusive work environment.

·Deliver success by beingcurious and seeking solutions to tough problems.

·Manage relationships with yourcustomers and provide technical documentation for the

troubleshooting steps.

·Report software issues and bean advocate for product improvement using customer

suggestions.

·Develop specialized expertiseby supporting Microsoft Dynamics 365 for Operations.

·Document your knowledge andshare it with others.

·Use tools for debugging androot cause analysis.

·Provide in-depth technicalsupport for customer service delivery via telephone, written

correspondence, or electronic service regarding technicallycomplex, escalated

problems.

·Engage and collaborate withother Microsoft groups, including escalation teams and the

development team, in gaining resolution to critical,complex issues.

·Represent Microsoftprofessionally in customer and partner onsite visits, where travel

may be required.

·Create advanced onlinetechnical content including Knowledge Base articles, training

documents, blogs, etc.

·Participate in plannedteam-wide shift rotations to cover business needs, including 24x7

“On-Call” responsibilities and extended (evening shift).

·Present technical content tovarious audiences including customers, partners, and

internalstakeholders

Required Qualifications

·Atleast 4+ and up to 8 yearsof experience in Dynamics 365 working in one or more of the following SupplyChain Management areas:

oSales order and Purchase orderprocessing

oManufacturing and Masterplanning

oInventory and Warehousemanagement

oInventory costing and Transportation management

oAdvance warehouse Management

oProduct information Management

Preferred Qualifications

·2+ years in a customer facingservice role in any capacity

·Strong customer service,accurate and logical problem solving

·Experience in creatingtechnical documentation and sharing knowledge with others through

training delivery and mentoring

·Strong Communication skillswith Customer Support Background

·Should be willing to work inNight shift/Americas

·Excellent Communication Skills- verbal, listening, and written (including technical writing).

·Interpersonal and relationshipskills proven through work experience

·Passion for lifelong learningand personal and professional development

·Exposure and experienceworking with customers on the Cloud, e.g. Microsoft Cloud

products or other Cloud Management System

·Exposure and experienceworking with customers on the Cloud, e.g. Microsoft Cloud

products or other Cloud Management System

·Current Microsoft ITCertification preferred (Ex. MCSE, MCSA, MCSD, MCTS)

·Degree in IndustrialEngineering, Manufacturing Engineering, Logistics, Production,

Materials,or Transportation

Why join SonataSoftware?
At Sonata, you´ll have an outstanding opportunity. The chance to use yourskills and imagination to push the boundaries of what´s possible. To buildnever seen before solutions to some of the world’s toughest problems. You´ll bechallenged, but you will not be alone. You´ll be joining a team of diverseinnovators, all driven to go beyond the status quo to craft what comes next.

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