Technical Service Consultant

hace 4 semanas


Ciudad Apodaca, México Softengine, Inc. A tiempo completo
Job Description

This is a remote position.

About Softengine, Inc.:
Softengine, Inc. is your Partner, pioneering ERP Cloud-based solutions for optimized businesses. With a legacy of innovation, we're expanding partnerships and driving tech advancements. Our transparent consulting approach tackles unique challenges, fostering strong relationships and shared success.

Mission:
Our mission is to empower every customer with an ERP ecosystem that accelerates their success

Vision:
Softengine is committed to ethical consulting, while ensuring the continued success of both our clients and our organization.

Core Values:

  • Passionate: Heartfelt support drives client success. Employee passion empowers exceptional service. Stakeholder passion fuels loyalty and profit.
  • Remarkable: Excellence defines our interactions. Boundary-pushing yields remarkable solutions. Remarkable experiences boost value.
  • Committed: People drive commitment to success. Support breeds a dedicated workforce. Commitment fuels loyalty and growth.
  • Innovative: Pioneering fresh customer possibilities. Innovation thrives in our creative culture. Innovative solutions create value.
  • One Team: Greatness springs from teamwork. Collaboration fuels growth. Unity maximizes success.

Join Us:
Are you passionate about providing exceptional customer service and resolving technical issues efficiently? Softengine, Inc. is seeking a dedicated Technical Service Consultant to join our team.

Job Description:
Seeking a meticulous Technical Service Consultant to join our dedicated team. As a Technical Service Consultant, you'll play a crucial role in ensuring prompt resolution of client issues and optimizing customer satisfaction.

Key Functions:

  • Maintain 95% customer approval rating.
  • Maintain 95% adherence to Softengine Service Level Agreement.
  • Resolve Zoho tickets promptly.
  • Execute and improve customer service strategy.
  • Analyze, troubleshoot, and resolve problems efficiently.
  • Create training and technical support documentation.
  • Recommend procedural improvements to prevent recurring issues.
  • Collaborate with cross-functional teams.


Requirements
  • Bachelor's degree in relevant field.
  • Strong technical problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Prior experience in customer support role.
  • Familiarity with Zoho or similar ticketing systems preferred.


Benefits

What Culture We Have and What Benefits You Will Receive:
 Our working environment promotes a strong team-based spirit driven to make customers happy by providing excellent implementation and services and ensuring that every employee achieves their goals.

Other Details:

  • Softengine utilizes background screening and reference checks per the company's hiring protocol
  • Paid time off
  • 8-hour shift, Monday to Friday


Requirements
Bachelor's degree in relevant field. Strong technical problem-solving skills. Excellent communication and interpersonal skills. Prior experience in customer support role. Familiarity with Zoho or similar ticketing systems preferred.

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