Customer Service Training/Quality Specialist

Vantive: A New Company Built On Our Legacy

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

This is Where We Save and Sustain Lives

About Us: Baxter's Mission:

At Baxter, we are deeply connected by our mission. Regardless of your role at Baxter, your work has a positive impact on people around the world. You'll experience a sense of purpose throughout the organization as we know our work improves outcomes for millions of patients.

Baxter products and therapies are found in nearly every hospital around the world, in clinics and at home. For more than 85 years, we have pioneered important medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives, where your purpose accelerates our mission

Your role at Baxter.

Main objective of the position:

Responsible for the development, design, implementation and coordination of specific training for new and existing employees on Customer Service division.
Ensure that quality and regulatory compliance requirements are supported through training programs including procedural documentation.
Supports system enhancements, process changes and projects with creation of process documentation and training.
Responsible for managing governance and audit of SOPs, training, documentation, work instructions and job aids.

Your team:

At Baxter, our team values speed, agility, courage, and collaboration. We offer autonomy and a flexible work environment. Come join our team

What you'll be doing:

• Design, develop, implement and deliver specific training to meet training needs within aligned functions

• Distributes training communications (memos, schedules, descriptions, etc)

• Conduct training classes for new and existing employees within aligned functions, including vital prep work

• Build, update and maintain SOP documentation and ensure compliance with quality systems

• Maintain centralized document repositories with controls/governance in place

• Collaborate with supervisors on identified performance issues through training evaluations

• Support projects with creation of process documentation and any vital training

• Collaborate across departmental functional areas and assist those areas in the implementation of new technology and training techniques

• Serve on cross-functional teams to investigate operational/organizational deficiencies within the current processes in order to craft improvements and implement more efficient/effective systems or tools.

What you'll bring:

• Bachelor's degree

• Advanced English communication skill is a must

• 2-4 years' experience in Trainings

• 2-4 years' experience in Customer Service & Project Management

• Experience with systems and testing processes preferred

• Good communication skills and presentation

• Strong ability to work independently

• Knowledge of JDE, MS Excel, Access, Word, Power Point, Viso and any web based formats preferred

Competencies: