Business Analyst
hace 4 meses
Description:
MMC is seeking candidates for the following position based in the Mexico City office and be onsite 3 days a week: Business Analyst ( ITSM ServiceNow Business and Data Analyst)
What is in it for you?
A company with a strong Brand and strong results to match Culture of internal mobility, collaboration and valued partnership from the business. Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations. Entitled to vacation, floating holidays, time off to give back to your community, sick days, and national holidays (with early dismissal). Work with highly skilled ServiceNow team and Data Analytics teamObtain further training in ServiceNow platform Enjoy unlimited access to a vast range of courses and professional training through Udemy to continually enhance your skills and knowledge.We will count on you to:
Gather detailed requirements from the business Identifying process improvements Use knowledge of ServiceNow functionality to recommend solutions Data Analytical Skills: Data analysts need strong analytical skills to effectively collect, organize, and analyze large sets of data. They should be able to identify patterns, trends, and insights from data to help drive decision-making. Data Technical Skills: Proficiency in Excel, as well as knowledge of statistical analysis tools and data visualization software preferably Qlik, or Tableau, is crucial for data analysts. They should also have a good understanding of databases and use SQL, Excel, and BI tools for data analyis and testing of data quality. Problem-Solving Abilities: analysts should possess strong problem-solving skills to tackle complex data-related challenges. They need to be able to break down process and find creative solutions using ServiceNow functionality. Gather detailed requirements from the business for both data analytics and ServiceNow solutions Evaluate current processes and identify areas for improvement using ServiceNow functionality Translate business requirements into technical specifications and optimal solutions Manage and execute testing to verify that development meets the specified requirements Use SQL, Excel, and BI tools for data analysis and testing of data qualityWhat you need to have:
ServiceNow experience – Understanding of catalog items, workflows, reports (required) Experience with running queries in SQL, Excel (required) Experience with data visualization tools such as Qlik Sense (preferred), Tableau, or Power BI Excellent communication skills in English (C1 level).What makes you stand out?
Understanding of Agile Scrum framework ServiceNow fundamentals training Advanced Excel, SQL programming-
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