GATBY - Customer Service Representative
hace 3 semanas
Empresa: Gatby Horario: Lunes a viernes de 7:30 a.m. a 5:00 p.m. Trabajo presencial, bilingüe y con todas las prestaciones de ley
Objetivo del Puesto
Responsable de la atención directa a clientes de habla inglesa para resolver dudas, atender quejas y proporcionar soporte técnico básico en la aplicación de Gatby, una empresa estadounidense que gestiona el pago del servicio eléctrico doméstico para clientes en Estados Unidos. El agente será el primer punto de contacto para usuarios que necesiten modificar información personal, incluyendo datos bancarios o de usuario.
Responsabilidades
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Atender de forma amable y profesional las consultas de clientes a través de llamadas, correos electrónicos y mensajes de texto.
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Proporcionar soporte técnico básico en la aplicación de Gatby, asegurando la resolución efectiva de problemas y la satisfacción del cliente.
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Actualizar información de usuarios en el sistema, incluyendo cambios de datos personales y bancarios.
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Escalar consultas y problemas complejos al equipo correspondiente cuando sea necesario.
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Mantener una comunicación clara y eficaz en inglés, garantizando una experiencia de usuario positiva.
Requisitos
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Idioma: Inglés conversacional avanzado (no nativo, pero capaz de comunicarse de manera efectiva).
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Experiencia: Mínimo de 3 a 6 meses en atención al cliente, call center o soporte a clientes extranjeros.
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Habilidades técnicas: Familiaridad con aplicaciones y sistemas de servicio al cliente, capacidad para realizar soporte técnico básico.
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Perfil del candidato: Personalidad extrovertida, amable, con capacidad para resolver problemas y trabajar bajo presión.
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Escolaridad: Preferentemente carrera técnica o licenciatura en áreas administrativas o afines.
Competencias y Habilidades
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Comunicación: Capacidad para expresar ideas y respuestas de manera clara y efectiva.
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Resolución de Problemas: Enfoque proactivo para identificar y resolver problemas.
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Atención al Cliente: Orientación hacia la satisfacción del cliente y habilidades interpersonales destacadas.
Beneficios
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Salario Base
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Prestaciones de Ley
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Equipo de Cómputo proporcionado
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Vacaciones a partir del tercer mes
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Días festivos Americanos
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