Customer Service Analyst

hace 3 semanas


Benito Juárez, México Moen A tiempo completo
Job Description

The Customer Service Analyst – Order Entry is responsible for providing high quality customer care to create a positive experience for our B2B customers. This role requires the ability to work in a fast-paced environment that entails the management of emails from customers as well as processing customer orders while maintaining accuracy.

 

RESPONSIBILITIES:

 

  • Responsible for processing quotes and orders for customers.

  • Create and manage order modifications in alignment with customer requests.

  • Respond to customer inquiries including order status, inventory availability, product information, order discrepancies (claims/returns), account status, pricing, and sales programs.

  • Manage and assess customer-related problems or issues and develop and implement appropriate resolution in all interactions via phone and email while meeting customer experience communications standards.

  • Ensure timely enrollment and training documentation to new Customer Net clients.

  • Work effectively and collaboratively with cross-functional departments, including but not limited to Pricing, Sales Administration, Transportation, Finance, Quality, Marketing, and the field Sales Force.

  • Ensure a thorough understanding of current technology to promptly respond to customer requests-

  • Perform other duties as assigned.

 


Qualifications

  • Bachelor's degree

  • Minimum of 2 years of customer service experience in a service industry.

  • Advanced English.

  • Proficient in Excel, Word, and PowerPoint; prior SAP experience is preferred.

  • Ability to manage a high volume of work with accuracy.

  • Demonstrated ability to work independently, cross-functionally and in a team environment.



Additional Information

All your information will be kept confidential according to EEO guidelines.



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