Department Manager

hace 1 mes

Zapopan, México Burberry Limited A tiempo completo
INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours.

RESPONSIBILITIES
  • Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
  • Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category
  • Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies
  • Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
  • Drive partnership on the selling floor between sales associates, specialists, stock and operations team
  • Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions
  • Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews
  • Lead the integration of new joiners to the business
  • Lead by example by delivering the Burberry Experience to customers when necessary
  • Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
  • Resolve difficult customer issues and escalate to management when necessary.
  • In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
  • Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
  • Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level
  • Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
  • Create and maintain an open, positive and harmonious work environment
  • Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
  • Additional duties as required.
PERSONAL PROFILE
  • Advanced knowledge of POS system
  • Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales)
  • Able to use a fluent and professional dialogue with clients and staffs
  • Previous experience with Apple mobile devices and comfortable with the use of digital tools
  • 1-2 years previous supervisory or management experience in retail sales
MEASURES OF SUCCESS
  • Monthly Burberry Experience evaluation score
  • Managing performance improvement and development of associates
  • Improvement in every KPI within the retail scorecard
FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

 

Posting Notes: Mexico || Not Applicable || Zapopan || RETAIL OFFLINE || MAINLINE || n/a ||

  • Department Manager

    hace 1 semana

    Zapopan, Jalisco, México Burberry A tiempo completo

    We are on the lookout for an expert Department Manager to join our exceptional team at Burberry in Zapopan, Jal.Growing your career as a Full Time Department Manager is an incredible opportunity to develop essential skills.If you are strong in emotional intelligence, people management and have the right vision for the job, then apply for the position of...

  • Department Manager

    hace 1 semana

    Zapopan, Jalisco, México Burberry Limited A tiempo completo

    We are looking to hire a hardworking Department Manager to join our stellar team at Burberry Limited in Zapopan, Jal.Growing your career as a Full Time Department Manager is an incredible opportunity to develop productive skills.If you are strong in project management, problem-solving and have the right drive for the job, then apply for the position of...

  • Department Manager

    hace 2 meses

    Zapopan, México Burberry A tiempo completo

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...

  • Department Manager

    hace 3 días

    Zapopan, México Burberry A tiempo completo

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...

  • Department Manager

    hace 3 días

    Zapopan, México Burberry A tiempo completo

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...

  • Department Manager

    hace 4 semanas

    Zapopan, México Burberry Limited A tiempo completo

    INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.    We aim to...

  • Department Manager

    hace 1 semana

    Zapopan, Jalisco, México Burberry Limited A tiempo completo

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...

  • Department Manager

    hace 3 semanas

    Zapopan, México Burberry Limited A tiempo completo

    INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.    We aim to...

  • Strategic Marketing Manager

    hace 3 semanas

    Zapopan, México Trouw Nutrition A tiempo completo

    **Strategy**: formulates the marketing strategy, consistent with the business strategy of the OpCo, which after approval by the General Manager, results in short and (mid) long term marketing plans and the framework for the key areas. **Business year planning**: sets up and implements year plan(s) for the marketing activities, including budget(s), in the...

  • Strategic Marketing Manager

    hace 7 días

    Zapopan, Jalisco, México Trouw Nutrition A tiempo completo

    Strategy:formulates the marketing strategy, consistent with the business strategy of the OpCo, which after approval by the General Manager, results in short and (mid) long term marketing plans and the framework for the key areas.Business year planning:sets up and implements year plan(s) for the marketing activities, including budget(s), in the OpCo, based on...

  • Manufacturing Manager

    hace 2 semanas

    Zapopan, México Birdman A tiempo completo

    Are you ready to build something meaningful?!- Take flight at Birdman! The company: Birdman is a fast-growing plant-based food company, that strives to facilitate the transition towards healthier, more sustainable, and cruelty-free food consumption habits through delicious and nutritious plant-based products that customers love. The global plant-based...

  • Technical Support Department Manager

    hace 1 semana

    Zapopan, Jalisco, México Urban Diseño, SA de CV A tiempo completo

    Ingeniero Industrial o similar responsable del Departamento de Soporte Técnico.A cargo del armado e instalaciones de productos urbanos como mobiliario, ejercitadores y juegos infantiles.Responsable del Control de Calida con maquiladores. Objetivo, desarrollar el departamento como una unidad de negocio. Responsable de contratar su equipo y subcontratar...

  • project manager

    hace 1 semana

    Zapopan, Jalisco, México STAND 8 Technology Services A tiempo completo

    STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in New Jersey, LA, Atlanta, New York, Raleigh, and more.We are seeking a highly skilled and experienced Project Manager to join our team. The ideal candidate will have a minimum of 3 years of supervisory experience in warehouse operations, along with...

  • project manager

    hace 2 semanas

    Zapopan, Jalisco, México STAND 8 Technology Services A tiempo completo

    STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in New Jersey, LA, Atlanta, New York, Raleigh, and more.We are seeking a highly skilled and experienced Project Manager to join our team. The ideal candidate will have a minimum of 3 years of supervisory experience in warehouse operations, along with...

  • Manager Strategic Sourcing

    hace 3 semanas

    Zapopan, México GEODIS A tiempo completo

    The Manager Strategic Sourcing enhances business profitability, ensures sustained competitive advantage, and delivers operational excellence by acquiring services from qualified suppliers at competitive prices through sensible planning and careful purchasing. **SCOPE** The Manager Strategic Sourcing performs complex technical activities related to the...

  • Manager Strategic Sourcing

    hace 2 meses

    Zapopan, México GEODIS A tiempo completo

    The Manager Strategic Sourcing enhances business profitability, ensures sustained competitive advantage, and delivers operational excellence by acquiring services from qualified suppliers at competitive prices through sensible planning and careful purchasing. **SCOPE** The Manager Strategic Sourcing performs complex technical activities related to the...

  • Strategic Sourcing Manager

    hace 2 meses

    Zapopan, México GEODIS A tiempo completo

    Geodis is seeking a Strategic Sourcing Manager, who performs complex technical activities related to the purchasing of services in accordance with business strategy, company policy, and regulatory environment. Under limited direction, the buyer will research, evaluate, and purchase services based on price, capability, and quality. **Requirements**: -...

  • Software Support Manager

    hace 2 meses

    Zapopan, México Toshiba Global Commerce Solutions, Inc. A tiempo completo

    **Software Support Manager** **The company** Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster...

  • HR.hr.hr.business Partner

    hace 2 meses

    Zapopan, México Alorica A tiempo completo

    **Summary** Supports operating units by implementing human resources programs and solving performance problems. Performs duties on a professional level and works closely with senior HR management in supporting designated geographic regions. **Key duties** - Develops human resources solutions by collecting and analyzing information; recommending courses of...

  • Strategic Sourcing Manager

    hace 1 semana

    Zapopan, Jalisco, México GEODIS A tiempo completo

    Geodis is seeking a Strategic Sourcing Manager, who performs complex technical activities related to the purchasing of services in accordance with business strategy, company policy, and regulatory environment. Under limited direction, the buyer will research, evaluate, and purchase services based on price, capability, and quality.Requirements: Bachelor's...