Solution Consultant

hace 23 horas

Mexico City Stitch Consulting Services, Inc. A tiempo completo

At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze.

Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.

We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.

About This Role

As a Solution Consultant at Stitch, you will collaborate closely with our Solution Leads (referred to in other organizations as Account Executives) and Account Directors during the sales cycle for clients based in Mexico. You’ll use your martech expertise to paint a vivid picture of how a Braze-centric solution, alongside other relevant solutions, designed by Stitch can transform our clients' customer engagement strategies.

In addition to our Braze focus, we understand that the modern marketer faces challenges with data, reporting, visualization, and overall marketing strategy. The Solution Consultant role will also provide expertise on CDP platforms, data warehouses, and reporting/visualization solutions.

This is an incredibly strategic and highly cross-functional role that requires a strong understanding of marketing technology, customer data platforms (CDPs), data governance, marketing and transactional messaging, and platform architecture as well as strong communication skills. Above all, a curiosity to ask questions, develop a deep understanding of our clients’ businesses, and translate this knowledge into compelling solutions, will define success in this role.

This specific role will focus on clients in Mexico. In order to effectively collaborate with teammates and serve our clients, this person must be fluent in both Spanish and English. If you choose to apply to the job, please submit an English resume.

What You’ll Do

  • Provide expert guidance on the technical and functional aspects of the proposed solutions, ensuring alignment with client objectives and industry best practices.
  • Thoroughly understand the business & technology objectives of our prospects & customers.
  • Help our Solution Leads and Account Directors drive sales by showing the value in the services our team provides and the solutions we’ve built.
  • Bring a fresh and innovative technical perspective to the sales process, offering creative solutions that enhance client understanding and buy-in.
  • Act as a valuable sounding board for both internal teams and clients, fostering collaborative discussions that contribute to solution refinement.
  • Collaborate on pricing strategies, leveraging your technical expertise to ensure competitive and compelling proposals.
  • Work closely with our Solution Lead and Delivery leadership teams to confirm technical and resource requirements, ensuring the seamless integration of our solutions.
  • Use your passion for technology to anticipate customer needs and questions, listen well, and nurture crucial relationships with our clients.
  • Conduct thorough reviews of solution designs, making necessary adjustments to align with client needs and project objectives.
  • Assist in crafting Statements of Work (SOW) by validating assumptions, managing expectations, and defining clear inclusions and exclusions.
  • Be a key player in Internal Kick-off (IKT) meetings, facilitating effective communication between sales, delivery, and other cross-functional teams.
  • Demonstrate confidence in driving conversations with executive-level leaders.
  • Advise on technical aspects for the project team.
  • Become an expert in Braze and its technology partners.
  • Travel up to 25%, to customer sites.

What Does Success Look Like In This Role?

  • You are a presentation expert. You partner effectively with our Solution Leads and Account Directors at Stitch to elevate the sales process by delivering compelling, solution-oriented presentations that clearly demonstrate how a Braze-centric strategy implemented by Stitch will transform the client’s marketing efforts. The slide decks you create are customized for each client and extremely engaging. You deliver presentations to our clients with confidence.
  • You build strong, trusting relationships with enterprise-level clients and are the go-to expert for complex technical and strategic questions that shape project success.
  • You proactively contribute to developing and refining the pricing and staffing models to ensure proposals are competitive and clearly aligned with the unique needs of each client.
  • You provide precise, expert input during Statement of Work (SOW) creation, validating assumptions and managing client expectations to pave the way for seamless project handoffs.
  • You play an active role in internal and client-facing kick-off meetings by bridging technical and business perspectives to set the stage for successful project execution.

Requirements

  • 5+ years of experience in a consulting or presales role with a successful track record in the pre-sales process, preferably in solution selling.
  • Fluency in both Spanish and English, with strong written and verbal communication skills in both languages to effectively support our clients in Mexico.
  • In-depth knowledge of Braze or similar marketing automation platforms.
  • Functional knowledge of CDP and other Braze partner solutions.
  • Thorough understanding of technical and functional aspects of solution design.
  • Strong presentation, sales skills, and relationship-building acumen.
  • Experience in advising on pricing strategies and crafting SOWs.
  • Background in planning, customizing, and delivering strategic technology demonstrations and execution plans.
  • An ability to move quickly, multi-task, and adapt to our rapidly changing and growing market.
  • A growth mindset and willingness to go the extra mile for the team’s success, not just personal wins.
  • A focus on learning and a desire to be an expert in the Braze tech stack and MarTech.
  • A willingness to think outside the box and quickly develop new innovative solutions to solve our customers' needs.
  • Ability to travel up to 25%, including to our Indianapolis headquarters for an in-person onboarding experience during your first week at Stitch and to client sites in the US and Mexico.
  • Bachelor's degree or equivalent experience
  • Must be eligible to work in the United States or Mexico without visa sponsorship now or in the future

Stitch is an equal-opportunity employer, and we value diversity at our company. We don’t discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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