ESM Architect

Description

ServiceNow Architect / Tech Lead

Needing a ServiceNow Architect / Technical Lead to oversee ServiceNow Platform of a prominent global company that makes extensive use of native and custom applications in ServiceNow. The ServiceNow Architect provides vision and leadership in the architecture, design, and implementation of an innovative and differentiated service management offering. 

Responsibilities

Work with the client to design and modify a cohesive framework of applications, integrations, data, security, SLAs, workflows, and processes in support of a global ServiceNow landscape spanning numerous instances.

Service Portal design, often in support of custom applications

Implement ServiceNow in Domain separated instance

Provide support of custom applications development and migration

Support Virtual Agent configuration and development

Develop methodologies for consistent development, improvement, and deployment of designed solutions.

Must-Have Skills & Experience

8+ years of relevant experience with ServiceNow required

3+ years’ experience with Java Script required

ServiceNow System Administrator certification required

Hands-on development experience of ServiceNow scripting like Business Rule, Script includes, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound

Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation

Thorough understanding of ITIL frameworks and processes such as Incident, Problem, Change and Request Fulfillment.

Worked on CSM, HRSD, GRC, ITBM modules

Advanced knowledge of CSDM & CMDB

Expert in working on Performance Analytics

Knowledge of ITAM applications  required.

Knowledge of LDAP/Active Directory.

Experience with HTML coding required

Knowledge of Custom apps/ App Engine .

Knowledge of integration Hub required

Excellent knowledge of ServiceNow Best Practices

Experience in ServiceNow Mobile app development

Active CSA + 2 Mainline certifications

Bachelor’s degree or equivalent combination of education and experience.

Excellent collaboration skills including analysis, brainstorming, communication, teamwork.

Ability and willingness to lead.

Self-starter and innovator.

Nice to Have Skills

ServiceNow Solution Architect certification preferred

CIS – ITSM certification preferred

Certified Application Developer (ServiceNow) preferred

CIS – Risk and Compliance certification preferred

CIS – Human Resources certification preferred

CIS – Risk and Compliance certification preferred

CIS – CSM certification preferred

CIS – Security Incident Response certification preferred

CIS – Vulnerability Response certification preferred

ITIL Foundations certification preferred.

Knowledge of Jelly script strongly preferred