Manager of Information Technology
hace 3 semanas
Responsibilities:
Oversee the Avertium IT Support and Network Infrastructure function through problem resolution, tracking and reporting metrics Create and assess key performance indicators, track metrics, and ensure reliable technologies across the organization. Ensure governance, risk and compliance standards are met by facilitating and conducting assessments, audits and system certifications. Develop and enforce policies and procedures aligned to third-party compliance and security audits ( SOC II, etc.) Manage the IT Operations and Support team to streamline operations, including support desk, patch management and corporate IT projects Administer and manage service level agreements, metrics, budget, schedules, and performance requirements Support and oversee cloud-based systems and network infrastructure Lead cross-functional teams in both the US and Mexico to successfully execute projects and services
Qualifications:
8+ of experience in enterprise and cloud-native architectures, product/solution design and build, pipelines/platforms integration and orchestration. 8+ years of experience managing an information technology operational department including day-to-day operations, support desk, and IT project plans Experience implementing frameworks (, ITIL), evaluating current states, building new processes and procedures, and recommending changes to existing processes to drive service excellence, internal customer satisfaction, and organizational maturity. Proven track record of expertise in network security infrastructure and architecture, operating systems, and project management Experience leading and managing international teams and vendor resources Demonstrated leadership, vendor management, and project management skills Hands-on experience with IT governance and compliance including policy and procedure development, process design and implementation, systems selection and implementation, third-party compliance and audits (, SOC 2, etc.) Excellent communication skills Experience working and collaborating with executives Occasional travel within US and MX #LI-CS1-
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