Air Import Agent

hace 4 semanas

Ciudad Apodaca, México Expeditors A tiempo completo
Job Description

PURPOSE:

  • Support the department strategy on a local level
  • Offer best in class customer service

 

SUMMARY DESCRIPTION:
Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Air Import department.

KEY RESPONSIBILITIES:

  • Ensure smooth and timely freight process flow.
  • Ensure accurate and timely data entry into our operating system.
  • Track and trace Air Import files as required. This can be either internally via exp.o or externally via airline websites or by telephone to airline offices.
  • Use Tree View on daily basis.
  • Ensure timely delivery of freight to customers for Import shipments.
  • Ensure documents are timely sent to customer or broker for customs purposes.
  • Ensure accurate and timely client and vendors billing.
  • Interact with our customers in arranging their international shipments, meeting customer service standards.
  • Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others).
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Ensure all customers standard operating procedures are followed and updated in the DLSOP.
  • Meet KPI standards, as per the company’s procedures.
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Meets company standards of 52 hours training per year per employee.
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

 


Qualifications

Knowledge:

  • Expeditors training and company policies.
  • Expeditors services, systems and procedures
  • IATA Certification (preferred)

Skills:

  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Word).
  • Fluent in English.

Behaviours:

  • Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

TRAINING AND QUALIFICATIONS:

Training Requirements:

  • Meet company standards of 52 hours training per year, including as needed management/leadership training

Education and Experience:

  • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience


Additional Information

All your information will be kept confidential according to EEO guidelines.

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