Customer Service Manager
Encontrado en: Talent MX C2 - hace 3 semanas
Summary of the possition
The Customer Service Manager will lead a team of Customer Service Representatives and oversees all daily operations of order entry, production planning, and logistics to ensure the optimum balance between meeting external and internal requirements. The role is responsible for the supervision and the processing of customer orders, acknowledgements, returns, credits, debits, etc. The Customer Service Manager is also responsible for timely and accurate updatesand requests for information regarding delivery, expedites, push outs and general order and process information. In addition, the role is responsible for supervising the demand planning function. This role will report to the Director / Vice President of Sales.
Main Resposabilities
Creates and implements a customer service strategy around people, tools, and processes to improve responsiveness, lower transaction cost, and achieve optimum balance between meeting customer requirements and operational objectives.
Optimize existing as well as develop and implement new and improved tools and processes to achieve higher customer satisfaction through increased responsiveness and accuracy.
Provides team leadership and develops the Customer Service Representatives and supports in continuous improvement efforts as they relate to customer communication, order management, and demand planning.
Establishes and maintains strong relationships with customers, manufacturing plants, engineering, sales, distributors, manufacturers sales representatives, accounting, and administration through phone, email, and other correspondence involved in processing customer inquiries and orders.
Review of all incoming orders to ensure that the part number, quantity, product specifications and price are consistent with those stated in the quotation.
Order entry into order entry system.
Information to customer and Sales with regards to acknowledged ship dates as provided by the manufacturing plant(s).
Proactive communication of pull-ins or push-outs to Sales and the customers affected.
Work out discrepancies between the quote and purchase order with the customer and / or with Sales and obtain a revised, corrected copy of purchase order from customer.
Perform customer relation duties on products sold by acting as a liaison between the customer, Sales, and the Company.
Expedite internal delivery on orders to meet customer delivery requirements.
Coordinate with outside sales as appropriate. Forward copies of correspondence to Company sales staff, as well as the manufacturer representative sales force to enable them to follow up on quotes and service problems.
Keeps upper management informed about unusual situations or particularly large inquiries, changes in shipment, or delivery trends that may affect Company sales. Escalate promptly and as necessary.
Adjusts complaints concerning billing, referring complaints of service failures to designated departments for investigation.
Plans, organizes, directs and runs optimum day-to-day operations of the planning / purchasing and warehouse functions to exceed our internal and external customers’ expectations. Allocates resources effectively and fully utilize assets to produce optimal results.
Collaborates with Sales and customers to provide weekly updated Order forecasts for the month; monthly updates to quarterly and full-year Order forecast.
Experience & Skills
5 years minimum experience in various customer service functions. Well-rounded background in warehouse, planning, and purchasing functions.
3- 4 years minimum experience as supervisor.
Proven track record of results
Bachelor’s degree in technical field, operations management, or in business administration.
Excellent communication skills both verbal and written in Spanish and in English. Must have the ability to communicate clearly to customers as well as colleagues on the factory floor and those in management.
Ability to work independently and without daily supervision to achieve the agreed company objectives.
Commercial acumen and customer-service mindset.
Strong project management skills and practices.
Good understanding of information technology and use of Microsoft tools.
APICS certification or strong MRP / ERP background.
Experience with Oracle a plus.
-
Customer Service Manager
Encontrado en: Talent MX C2 - hace 3 semanas
Reynosa, México Humaniq Headhunters A tiempo completoDevelop and maintain an excellent working relationship with your customer by responding courteously and professionally to all inquiries concerning work-orders, invoicing, shipments, inventory management and special projects.Ensure customer instructions and inquiries are promptly fulfilled according to Company and customer specificationsEnter and verify data...
-
Customer Service
hace 1 semana
Reynosa, México BBB Industries DC Parque Colonial A tiempo completo**REQUIREMENTS**: - Minimum 1 year of Customer Service Experience - Bilingüe (English and Spanish) - Strong Comunication and Organizational Skills - Ability to thrive in a team-oriented work environment - Control of documented information (BBB Internal). **KNOWLEDGE IN**: - Product Knowledge - Data base management - Microsoft Office - Business Software...
-
Onsite Customer Service Agent
Encontrado en: Talent MX C2 - hace 1 semana
Reynosa, México Johnson Controls A tiempo completoWhat you will do: Assure and improve communication between the warehouse and the Customer Service team. Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. How will you do it? Order input in SAP (different order types) ...
-
Onsite Customer Service Agent
Encontrado en: Talent MX A C2 - hace 1 semana
Reynosa, México Johnson Controls International A tiempo completoWhat you will do:Assure and improve communication between the warehouse and the Customer Service team.Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.How will you do it?Order input in SAP (different order types)Send order...
-
Onsite Customer Service Agent
Encontrado en: Adzuna MX A C2 - hace 1 semana
Reynosa, Tamaulipas, 88790, México Johnson Controls International A tiempo completoWhat you will do: Assure and improve communication between the warehouse and the Customer Service team. Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. How will you do it? Order input in SAP (different order types) Send order...
-
Onsite Customer Service Agent
Encontrado en: Jooble MX O C2 - hace 5 días
Reynosa, Tamps., México Johnson Controls International A tiempo completoWhat you will do: Assure and improve communication between the warehouse and the Customer Service team. Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. How will you do it? Order input in SAP (different order types) Send...
-
Onsite Customer Service Agent
hace 4 días
Reynosa, Tamps., México Johnson Controls International A tiempo completoWhat you will do: Assure and improve communication between the warehouse and the Customer Service team. Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. How will you do it? Order input in SAP (different order types) Send...
-
Onsite Customer Service Agent
Encontrado en: Appcast MX A2 - hace 1 semana
Reynosa, Tamaulipas, MX Johnson Controls International A tiempo completoWhat you will do:Assure and improve communication between the warehouse and the Customer Service team.Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.How will you do it?Order input in SAP (different order types)Send order...
-
Program Manager
hace 6 días
Reynosa, México BorgWarner A tiempo completoThe Program Manager may be assigned to multiple program types: - New business pursuits - New product or new business launches BorgWarner PDS products that the Program Manager may support include: Electronic Control Modules: Engine Control Modules, Transmission Control Modules, Automotive Sensors and other custom electronic control products Electrification...
-
Supply Chain Manager
Encontrado en: beBee S MX - hace 3 semanas
Reynosa, México generatalent A tiempo completoOversee a broad scope of the Supply Chain Planning function. Organize/manage the supply chain planning function for a given entity/product/product range/region. Advise executive management regarding Supply Chain Planning activities. Proactive and responsive to guarantee results. Responsibilities 1. Responsible for the management of all aspects related to...
-
Supply Chain Manager
Encontrado en: beBee jobs MX - hace 1 semana
Reynosa, Tamaulipas, México generatalent A tiempo completoOversee a broad scope of the Supply Chain Planning function. Organize/manage the supply chain planning function for a given entity/product/product range/region. Advise executive management regarding Supply Chain Planning activities. Proactive and responsive to guarantee results. Responsibilities 1. Responsible for the management of all aspects related to...
-
(R) Sr Program Administrator
hace 5 días
Reynosa, México Sanmina Corporation A tiempo completoSr Program Administrator Customer Interface Bilingual spoken and written Demand Analysis experience 1 yr experience in customer service area MS Office domain Communication Skills Sr Program Administrator: Responsible for all administrative aspects of the program. Works closely with the Program Manager and with various departments to meet program...
-
Supply Chain Manager
Encontrado en: beBee S MX - hace 3 semanas
Reynosa, México Schneider Electric A tiempo completoOversee a broad scope of the Supply Chain Planning function. Organize/manage the supply chain planning function for a given entity/product/product range/region. Advise executive management regarding Supply Chain Planning activities. Proactive and responsive to guarantee results. Responsibilities 1. Responsible for the management of all aspects related to...
-
Supply Chain Manager
Encontrado en: beBee S MX - hace 3 semanas
Reynosa, México Schneider Electric A tiempo completoOversee a broad scope of the Supply Chain Planning function. Organize/manage the supply chain planning function for a given entity/product/product range/region. Advise executive management regarding Supply Chain Planning activities. Proactive and responsive to guarantee results. Responsibilities 1. Responsible for the management of all aspects related to...
-
Supply Chain Manager
Encontrado en: Jooble MX O C2 - hace 3 semanas
Reynosa, Tamps., México Schneider Electric Gruppe A tiempo completoJob Description - Supply Chain Manager (008TNT) Supply Chain Manager - 008TNT Oversee a broad scope of the Supply Chain Planning function. Organize/manage the supply chain planning function for a given entity/product/product range/region. Advise executive management regarding Supply Chain Planning activities. Proactive and responsive to guarantee...
-
Plant Manager
Encontrado en: Whatjobs MX C2 - hace 2 semanas
reynosa, México Barbachano International, Inc A tiempo completoTHE COMPANY Our client is a growing global leader in the manufacturing, sale and distribution of home consumer products for residential and commercial use who currently seeks a Plant Manager to lead its large manufacturing plant in Reynosa, Tamaulipas Mexico (across from McAllen, Texas) with over 2000 associates This position is open to Mexican nationals on...
-
Customer Care Representative 1
hace 4 días
Reynosa, México Motorola Solutions A tiempo completoCompany Overview At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help...
-
Factory Manager
Encontrado en: beBee S MX - hace 2 horas
Reynosa, México Hitachi Careers A tiempo completoDescription Job Title: Factory Manger Location: Reynosa, MexicoOverview:Hitachi Energy is seeking a highly qualified Factory Manager for its Reynosa, Mexico location.The Factory Manager will oversee all aspects related to the operations of a local manufacturing unit, including HSE, Operations, & Engineering.The successful candidate will be responsible for...
-
Continuous Improvement Manager
hace 4 horas
Reynosa, México Eaton A tiempo completoEaton’s VEH EMB eMobility division is currently seeking a Continuous Improvement Manager. **What you’ll do**: **PRIMARY FUNCTION**: The primary function of the Continuous Improvement Manager is to drive strategic Continuous Improvement Objectives at the operational level while defining and implementing initiatives to ensure the facility's continued...
-
Continuous Improvement Manager
hace 2 días
Reynosa, México Eaton A tiempo completoEaton’s VEH EMB eMobility division is currently seeking a Continuous Improvement Manager. **What you’ll do**: PRIMARY FUNCTION: The primary function of the Continuous Improvement Manager is to drive strategic Continuous Improvement Objectives at the operational level while defining and implementing initiatives to ensure the facility's continued success...