Customer Support Administrator

hace 4 semanas


Mexico City The Nielsen Company A tiempo completo
At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future. This position is responsible for performing complex system security administration functions, including creating client/customer profiles and accounts, user ID setups, assigning access rights and assign/test connectivity. Assignments are based upon tasks within the framework of well defined account tools, procedures, company standards and policies. Other functions include maintaining existing accounts, updating user information, adding/removing orders, deleting/adjusting accounts as requested by Marketing or contractual changes.

Responsabilities:

Performs or assists in troubleshooting and diagnosing production problems; correct identified problems. Makes decisions and resolves problems. Seeks out information and data to evaluate, prioritize and formulate best solutions or practices. Ability to take full ownership and control of a problem or issue with minimum supervision.

Qualifications:

High school diploma or equivalent experience. Minimum of two years of customer support experience. Working knowledge of reporting tools, Google Suite and Excel. Excellent oral, written and communication skills (Spanish and English). Initially, this position will require an in-person training program with the possibility of eventually converting to a hybrid or fully remote model.

About the role

This position will initially require coming to our office during the training period . Our office is located at Ciudad de México Av. Javier Barros Sierra55s-piso 7 y 8 Santa Fe, Zedec Sta Fé, Álvaro Obregón, 11510 Ciudad de México, CDMX #LI-YL1

  • Mexico timesjobs A tiempo completo

    ## **Job Title:** Customer Support Administrator **Location:** Mexico City, Mexico **Department:** Customer Service Customer Support/Care **Employment Type:** Full Time **Work Arrangement:** Hybrid At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel, and set the journey. By joining our team of nearly 14,000 associates,...


  • Mexico City Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Customer Support Advocate

    hace 4 semanas


    Mexico City Hootsuite A tiempo completo

    Why HootsuiteWhat we do How a Social Media Makeover Helped a Small Business Drive a 108% Increase in Sales See it in action with a free 30-day trial Resources Learn Connect Support How Eurpac Increased its Social Media Followers by Customer Support Advocate Location Mexico City, Mexico

  • Citrix Administrator

    hace 13 horas


    Mexico City Cognizant A tiempo completo

    We’re hiring!At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Project Administrator

    hace 2 semanas


    Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: We are actively seeking a dedicated and analytical Project Planner Jr. to join our dynamic team at Ericsson. The successful candidate will effectively support our Customer Project Managers in executing the Fulfillment Assignment Specifications (FAS), ensuring successful project outcomes. This...

  • Systems Administrator

    hace 3 semanas


    Mexico City 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Citrix Administrator

    hace 10 horas


    Mexico City Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Citrix Administrator

    hace 4 días


    Mexico City Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Project Administrator

    hace 2 semanas


    Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: We are actively seeking a dedicated and analytical Project Planner Jr. to join our dynamic team at Ericsson. The successful candidate will effectively support our Customer Project Managers in executing the Fulfillment Assignment Specifications (FAS), ensuring successful project outcomes. This...


  • Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: We are currently seeking a dedicated and proactive Implementation Manager to join our dynamic team at Ericsson. This role is centered around the core responsibility of successfully managing implementation services in various aspects such as scope, time and resource planning, and reporting. This...

  • Systems Administrator

    hace 4 semanas


    Mexico City 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Project Administrator

    hace 1 semana


    Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: We are actively seeking a dedicated and analytical Project Planner Jr. to join our dynamic team at Ericsson. The successful candidate will effectively support our Customer Project Managers in executing the Fulfillment Assignment Specifications (FAS), ensuring successful project outcomes. This...

  • Project Administrator

    hace 7 días


    Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: We are actively seeking a dedicated and analytical Project Planner Jr. to join our dynamic team at Ericsson. The successful candidate will effectively support our Customer Project Managers in executing the Fulfillment Assignment Specifications (FAS), ensuring successful project outcomes. This...

  • Project Administrator

    hace 4 días


    Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: We are actively seeking a dedicated and analytical Project Planner Jr. to join our dynamic team at Ericsson. The successful candidate will effectively support our Customer Project Managers in executing the Fulfillment Assignment Specifications (FAS), ensuring successful project outcomes. This...


  • Mexico City Stingray A tiempo completo

    Department Customer Service Location Mexico City At Stingray, creativity, collaboration and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment? Our Mexico team is currently looking for a Customer Support  Agent to provide...

  • Systems Administrator

    hace 1 semana


    Mexico City 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...


  • Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: We are currently seeking a dedicated and proactive Implementation Manager to join our dynamic team at Ericsson. This role is centered around the core responsibility of successfully managing implementation services in various aspects such as scope, time and resource planning, and reporting. This...


  • Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: We are currently seeking a dedicated and proactive Implementation Manager to join our dynamic team at Ericsson. This role is centered around the core responsibility of successfully managing implementation services in various aspects such as scope, time and resource planning, and reporting. This...


  • Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: We are currently seeking a dedicated and proactive Implementation Manager to join our dynamic team at Ericsson. This role is centered around the core responsibility of successfully managing implementation services in various aspects such as scope, time and resource planning, and reporting. This...


  • Mexico City LESCHACO A tiempo completo

    Infrastructure Administrator Your Responsibilities Manage and maintain the company´s network infrastructure and servers, ensuring operation and optimal performance. Microsoft install, configure, troubleshooting MS Office 365 System Admin and all components. Implement and provide technical support end-users, resolving software and hardware issues. ...