Server Management Operations Service Senior Specialist
hace 3 semanas
We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now
What you'll do
SAP Enterprise Cloud Service is a public and private cloud managed services provider. Within ECS Technical Operations, Server Management unit is responsible for 24x7 infrastructure support and services along with adopting the newer technology and automation to ease the day-to-day operations.
As Operations specialist you are responsible for:
Ensuring Day to Day quality service delivery Defining and tracking various service KPI and SLA’s Deescalating the running escalations Working towards automating various day to day operational tasks Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA MIS reporting Handling the OnCall duty and weekend support Able to coordinate and orchestrate the work between the teams. Strong collaboration with other units within and outside Enterprise Cloud Service unitsWhat you bring
Preferred skills:
8+ year work experience in server and Linux administration 3+ years’ experience in service delivery in global teams Familiar with ITIL concepts of Service Management, Incident Management and Root Cause Analysis Working experience in Hyperscalers: Azure, AWS or GCP Strong knowledge in Container concept Managing of multiple activities requiring cross team coordination Management of partner support via KPI trackingNice to have:
Certified in at least one Hyperscalers solution: Azure, AWS or GCP ITIL Certification Project management experience Able to communicate successfully at different levels of the organization.-
San Pedro Garza García, Nuevo León, México Sap Se A tiempo completoServer Management Operations Service Senior Specialist Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused...
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San Pedro Garza García, Nuevo León, México SAP A tiempo completoWe help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
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San Pedro Garza García, México SAP A tiempo completoWe help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
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San Pedro Garza García, México SAP A tiempo completoWe help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
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San Pedro Garza García, México SAP A tiempo completoWe help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
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