IT Support Analyst

hace 4 semanas

Celaya, México Bosch A tiempo completo
Job Description

Provide Tier 2 support for facility computer systems, computers, and peripherals. Installing, diagnosing, maintaining, and upgrading/replacing hardware while ensuring optimal performance.

Represent the central IT organization at the locations within the region and act as an advocate for the customer within IT.

Adding value thru new services based on new IT products (M365, Power Platform) and knowledge and experience on IT Manufacturing environments (ITM,

Interface with local management and end users to represent the central IT organization

Solution consulting and project participation

Perform on-site diagnosis and resolution of moderate PC problems for a variety of customers, recommend and implement corrective actions, ensure accurate asset management

Manage and respond to incident/requests, change and asset management through the use of corporate wide tool. Receive and respond to incoming calls and/or emails regarding PC and/or hardware problem

Interface with, and provide training and support to customers and staff on computer operation and defined suite of training courses as published by local HR department

Perform on-site analysis, diagnosis, and resolution of moderate PC problems for a variety of customers, and recommend and implement corrective hardware solutions, including off-site repair as needed

Business consulting with internal departments.

Gather requirements from our customers and bring back to the central teams to find a solution to meets the customer’s needs.

Qualifications

Technical knowledge of IT client hardware.

Hands on troubleshooting experience.

Able to read and understand technical manuals, procedural/process documentation to provide or enable solutions in a short period of to analyze complex situations and provide solutions in short period of time. Knowledge of Microsoft products (M365 [Forms, Lists, Planner, Publisher, SharePoint One Drive], Teams, Skype, Power Platform [Power BI, Power Apps, Power Pages, Power Automate, Power Virtual Agents}) and understanding of software distribution systems (MS SCCM) in an Intermediate level (development applied with these tools). Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Ability to work in a diverse, team-oriented, and collaborative environment. Able to serve as business advisor/consultant and as knowledgeable resource for others. Good understanding of local, regional, and global business requirements and the ability to translate them into IT solutions for the business. Effective interpersonal, written, and oral communication skills. Able to present ideas in a user friendly language to all levels of the organization (English level Intermediate). Ability to gather customer requirements across a broad variety of IT topics. Not necessarily within the associate’s technical specialties.

Additional Information

Bosch is constantly expanding their international presence, since for us cultural diversity represents one of our greatest strengths. We are continuously promoting the growth of our more than 13,000 associates, who develop their full potential in one of the highest quality companies in technology. We value the balance between personal and work life as one of the main tools to improve the creativity and productivity of our associates.

Get to know more about how we work at Bosch and our new open positions on our social networks:

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All of our vacancies are eligible for relocation financial support* based on internal mobility policy 0085.

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