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Senior ServiceNow Developer

hace 4 meses

Mexico City ZINC Zillow, Inc. A tiempo completo

About the team

We are passionate about the power of ServiceNow to improve the lives of our employees and the velocity of our business, and about delivering on that promise We thrive with addressing sophisticated business problems with elegant solutions to automate away toil, speed up access to tools and resources, track and surface important data and the actions that they drive, and in all ways free Zillow to move faster, think bigger, and complete our vision of helping our customers unlock the next chapter

Sobre el equipo
Nos apasiona el poder de ServiceNow para mejorar las vidas de nuestros empleados y la velocidad de nuestro negocio, y cumplir esa promesa Prosperamos al abordar problemas comerciales sofisticados con soluciones elegantes para automatizar el trabajo, acelerar el acceso a herramientas y recursos, rastrear y mostrar datos importantes y las acciones que impulsan, y en todos los sentidos liberamos a Zillow para moverse más rápido, pensar en grande y completar. Nuestra visión de ayudar a nuestros clientes a desbloquear el próximo capítulo

About the role

We are currently seeking a highly skilled and experienced Senior ServiceNow Developer to join our team. In this role, you will have the opportunity to develop, configure, and customize the ServiceNow platform to align with our business requirements. Initially, your focus will be on our HR Service Delivery (HRSD) area, expanding into other key areas such as ITSM in the future.

As a Senior ServiceNow Developer, you will leverage your extensive experience and deep understanding of the platform to deliver exceptional results. Your collaborative approach and customer-centric mindset will be instrumental in driving maximum value across the ServiceNow platform. In this role, you will be recognized for your expertise and respected as a valuable resource by your peers, who frequently seek your feedback, advice, and mentorship.

If you are a highly motivated individual with a strong dedication to excellence and a passion for leveraging ServiceNow to achieve business objectives, this is an exciting opportunity to make a significant impact within our organization.

Sobre el rol

Actualmente estamos buscando un Senior Developer de ServiceNow altamente capacitado y con experiencia para unirse a nuestro equipo. En este puesto, tendrás la oportunidad de desarrollar, configurar y personalizar la plataforma ServiceNow para alinearla con nuestros requisitos comerciales. Inicialmente, su atención se centrará en nuestra área de prestación de servicios de recursos humanos (HRSD), expandiéndose a otras áreas clave como ITSM en el futuro.

Como Senior Developer de ServiceNow, aprovecharás tu amplia experiencia y tu profundo conocimiento de la plataforma para ofrecer resultados excepcionales. Tu enfoque colaborativo y tu mentalidad centrada en el cliente serán fundamentales para generar el máximo valor en la plataforma ServiceNow. En este puesto, tus pares te reconocerán por tu experiencia y te respetarán como un recurso valioso, a quien podrán acudir con sus comentarios, consejos y en búsqueda de tutoría.

Si eres una persona altamente motivada con una fuerte dedicación a la excelencia y una pasión por aprovechar ServiceNow para lograr objetivos comerciales, esta es una oportunidad emocionante para generar un impacto significativo dentro de nuestra organización.

This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.

In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.

Who you are

Responsibilities

Key contributor to the team, with initial responsibilities aligned to HR Service Delivery development.

Taking a leading role in important ServiceNow initiatives, designs, and operational events. 

Configure and customize the ServiceNow platform in collaboration with IT teams, the TPM, and ServiceNow stakeholders to align with business requirements including workflows, forms, fields, UI, and integrations.

Support implemented and proposed solutions on the ServiceNow platform.

Troubleshoot and resolve technical issues, perform root cause analysis, and implement preventive measures.

Provide mentorship and guidance, engage in peer reviews, and share knowledge freely across the team. 

Maintain accurate documentation of configurations, processes, and customizations.

Work with others to drive adoption and use of the ServiceNow platform.

Habitually design technically and operationally scalable solutions.

Deliver critical multi-component features and ensure quality results.

Contribute to projects that span across teams and business domains.

Proactively propose effective designs to enhance the overall efficiency and effectiveness of the ServiceNow platform, and the team.

Stay up to date with ServiceNow emerging trends, releases, features, and best practices.

Responsabilidades

Contribuyente clave del equipo, con responsabilidades iniciales alineadas con el desarrollo de la prestación de servicios de recursos humanos.

Asumir un papel de liderazgo en importantes iniciativas, diseños y eventos operativos de ServiceNow.

Configurar y personalizar la plataforma ServiceNow en colaboración con los equipos de TI, el TPM y las partes interesadas de ServiceNow para alinearse con los requisitos comerciales, incluidos flujos de trabajo, formularios, campos, interfaz de usuario e integraciones.

Soporte a soluciones implementadas y propuestas en la plataforma ServiceNow.

Solucionar y resolver problemas técnicos, realizar análisis de causa raíz e implementar medidas preventivas.

Brindar tutoría y orientación, participar en revisiones de pares y compartir conocimientos libremente con todo el equipo.

Mantener documentación precisa de configuraciones, procesos y personalizaciones.

Trabajar con otros para impulsar la adopción y el uso de la plataforma ServiceNow.

Diseñar habitualmente soluciones técnica y operativamente escalables.

Ofrecer funciones críticas de múltiples componentes y garantizar resultados de calidad.

Contribuir a proyectos que abarquen equipos y dominios comerciales.

Proponer de forma proactiva diseños eficaces para mejorar la eficiencia y eficacia general de la plataforma ServiceNow y del equipo.

Mantenerte actualizado con las tendencias, lanzamientos, características y mejores prácticas emergentes de ServiceNow.

Professional Experience:

1-2 years experience in ServiceNow HRSD.

3-5 years of overall experience in ServiceNow development, ideally implementing ITSM.

System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system

Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs

Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications

Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.

Custom UI Changes with usage of Web Technologies such as DOM, HTML changes.

Proficiency debugging and fixing technical problems as they arise.

Proficiency producing and running test cases to guarantee software quality.

Proficiency documenting code and application functionality.

Experience with Agile methodologies (Scrum, Kanban)

Build reports, gauges, and home pages.

Understands technical and functional design requirements related to ServiceNow.

Strong customer focus and desire to provide an impeccable customer experience. 

Strong documentation, analytical, and problem-solving skills.

Strong written and verbal communication skills; must be able to interact well across all levels of the business.

Better together mentality, positive attitude, demonstrated experience in working well with others to encourage team cohesiveness and morale.

Ability to adapt/respond in a dynamic, fast-paced, customer-focused, IT environment characterized by rapid change, minimal lead times, and multiple competing priorities.

Ability to manage multiple priorities efficiently and effectively

Experiencia profesional:

1-2 años de experiencia en ServiceNow HRSD.

3-5 años de experiencia general en el desarrollo de ServiceNow, idealmente implementando ITSM.

Experiencia en integración de sistemas utilizando servicios web y otras tecnologías basadas en web como XML, HTML, AJAX, CSS, HTTP, REST/SOAP.

Experiencia con reglas comerciales, inclusiones de secuencias de comandos, acciones de la interfaz de usuario, trabajos programados: todos los aspectos programados del sistema ServiceNow

Experiencia con Javascript del lado del cliente y del servidor de ServiceNow y las API de ServiceNow

Servicios web con secuencias de comandos, AJAX, reglas comerciales, JavaScript, SOAP, REST Configuración SSO-SAML e integración de ServiceNow con otras aplicaciones

Personalización de ServiceNow usando páginas UI, macros UI y CMS usando CSS, HTML, Jelly.

Cambios personalizados en la interfaz de usuario con el uso de tecnologías web como DOM y cambios en HTML.

Competencia en la depuración y solución de problemas técnicos a medida que surgen.

Competencia en la producción y ejecución de casos de prueba para garantizar la calidad del software.

Competencia en la documentación del código y la funcionalidad de la aplicación.

Experiencia con metodologías Agile (Scrum, Kanban)

Crear informes, indicadores y páginas de inicio.

Comprender los requisitos de diseño técnicos y funcionales relacionados con ServiceNow.

Fuerte enfoque en el cliente y deseo de brindar una experiencia de cliente impecable.

Fuertes habilidades de documentación, análisis y resolución de problemas.

Fuertes habilidades de comunicación escrita y verbal; debe poder interactuar bien en todos los niveles del negocio.

Mentalidad de trabajo en equipo, actitud positiva, experiencia demostrada en trabajar bien con otros para fomentar la cohesión y la moral del equipo.

Capacidad para adaptarse/responder en un entorno de TI dinámico, acelerado y centrado en el cliente, caracterizado por cambios rápidos, plazos de entrega mínimos y múltiples prioridades competitivas.

Capacidad para gestionar múltiples prioridades de manera eficiente y efectiva.

Preferred Skills

HR Service Delivery, CAD, CSA Certifications

Experience with Performance Analytics 

Experience in ATF and building QA and testing frameworks

ITIL Certification

Possess expertise in the team's and customer's systems, processes, and business domain.

Habilidades preferidas

Prestación de servicios de recursos humanos, CAD, certificaciones CSA

Experiencia con análisis de rendimiento

Experiencia en ATF y creación de marcos de pruebas y control de calidad.

Certificación ITIL

Poseer experiencia en los sistemas, procesos y dominio comercial del equipo y del cliente.

Get to know us

is reimagining real estate to make it easier to unlock life’s next chapter. 

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting — and no matter what job you're in, you will play a critical role in making this vision a reality. 


Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring the in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME list.