Master Data Support Engineer

hace 2 semanas

Guadalajara, México NTT DATA Services A tiempo completo

Req ID: 276759 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Master Data Support Engineer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

 

Job Description – Master Data Support Engineer

The candidate will support and facilitate data governance initiatives and work with relevant stakeholders, IT Leadership and Product teams to efficiently manage risks associated with managing MDM platform. The key governance activities that are expected to be facilitated by this role are:

 

  1. Adhering to service operations and activities in accordance with the mission and goals of the organization
  2. Work with operations leads and other service owners across the global teams in time zones across US,

Europe and Asia

  1. Ensure service operations goals are achieved (SLAs and OLAs)
  2. Analyzing operations risks
  3. Project Transition -take transitions from delivery teams and be the primary support for the application/platform in future.
  4. Govern and monitor data delivery SLAs and communicate to business partners
  5. Perform impact analysis of a new change to the data platform
  6. Independently perform RCA and come up with timely resolution steps
  7. Participate in Product Retrospective - Project (postmortem) review. Include assessment of benefits realization, lessons learned, operating costs, support, usage. Assess product lifecycle

(lO)Bring New ideas for improving Operations (ll)Participate in on-call rotation.

Preferred skills:

    • Leverages available Service management tools like Service Now, Product/program roadmap, Operations schedules, and present the relevant data and metrics to support and contribute to the governance related activities
    • Strong communication skills
    • Strong data collation, analysis, and presentation skills
    • Strong problem solving and analytical skills with the ability to convey in clear and concise summaries
    • Strong tactical and thinking skills with the ability to look beyond the obvious
    • Working with remote and global teams
    • Demonstrated ability to manage multiple tasks and projects and adapt to a changing environment
    • Expertise with debugging and scripting tools and automation tasks
    • Be a driven and motivated team player
    • Proven team management qualities

 

Technical Skills:

    • 3+ years of hands-on experience as a Data Engineer or Software Engineer role
    • Experience using the following software/tools:
      • Experience with data management toolds such "Riversand MDM or PIM"
      • Experience with DevOps -Test Automation, CICD, etc.
      • Good working knowledge on REST based APl's and SOA architecture
      • Extensive knowledge on JSON/ Core Java programming
      • Experience working with stream-processing systems: Kafka or Azure Eventhub
    • Advanced SQL coding, Stored Procedures, optimizing and tunning queries on Snowflake and/or other large databases.
    • Creative problem solver and be able to jungle between multiple priorities

 

 

Education and Experience Requirements

    • University degree in Science, Engineering or a related discipline
    • Significant experience working in Operations (Application services) in a complex data platform or MOM

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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