Bilingual Aftermarket Engineer

PRIMARY DUTIES AND RESPONSIBILITIES

1. Customer Support:
   - Respond promptly to customer inquiries and provide technical assistance via phone, email, or in person.
   - Effectively communicate complex technical information to both technical and non-technical customers.

   2. Problem Resolution:
   - Diagnose and troubleshoot technical issues, collaborating with cross-functional teams to ensure timely and effective problem resolution.
   - Document and track customer issues, ensuring comprehensive and accurate records.

   3. Product Knowledge:
   - Stay up-to-date with the latest features and updates of our automotive products.
   - Provide training to customers on product usage and maintenance.

   4. Quality Assurance:
   - Collaborate with the quality assurance team to identify and address recurring product issues.
   - Conduct root cause analysis to prevent future problems and improve overall product quality.

   5. Technical Documentation:
   - Contribute to the creation and maintenance of technical documentation, including manuals, guides, and FAQs.

   6. Customer Feedback:
   - Gather and analyze customer feedback to identify areas for improvement and potential product enhancements.
   - Work with the product development team to communicate customer needs and insights.

   7. Collaboration:
   - Collaborate with internal teams, including sales, engineering, and production, to provide seamless customer support. Participate in cross-functional projects to enhance overall customer experience.

EDUCATION AND QUALIFICATIONS



Bachelor's degree in a relevant technical (Mechanical or Automotive Engineer) field or equivalent work experience.

• Minimum 5 years customer service experience in a manufacturing/distribution environment
• Experience with business ERP systems (SAP a plus) and Microsoft Office Suite

SKILLS AND COMPETENCIESProven experience in technical support or a related customer-facing role within the automotive industry.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Familiarity with automotive systems and components.
- Proficiency in using CRM software and other relevant tools.

Prestaciones superiores de ley + bonos