Customer service

hace 3 meses

General Escobedo, México Dana A tiempo completo

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

Job Purpose

Capture and disseminate customer needs through close contact with each of the Customer Services. Communicate their requirements by creating, coordinating and managing production plans that ensure the timely supply of all materials used in the line, in order to avoid production stoppages and late deliveries to customers, ensuring that they comply with the internal requirements of the customer, the Corporate and the IATF 16949 Standard, ISO 14001, ISO 45001.

Job Duties and Responsibilities

Capture and disseminate the needs of the Clients through close contact with each one of them so that they are transformed into internal requirements, attended with quality and opportunity to achieve the satisfaction of the Client.

Ensure Customer Satisfaction

 Communicate customer requirements to the entire organization

Keep the Client informed about the status of their requirements.

Analyze customer demand.

Preparation of shipping programs

• Report the requirements of your production lines to the entire organization on a daily, weekly, monthly and annual basis.

• Analyze the requirement in the production lines, in order to timely identify any modification (increase or decrease) that may affect the on-time delivery of orders.

• Optimal preparation of the production plan in each production line/area.

• Development of production programs for peripheral areas (Mazak, Toyodas and Cortadora)


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


Unsolicited Resumes from Third-Party Recruiters

 Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.​

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