CRM Administrator

hace 2 semanas

Mexico City Carolina logistics Inc A tiempo completo

Carolina Logistics is a prominent American freight forwarder with 14 years of expertise in the international market. Headquartered in South Carolina, we offer comprehensive logistics solutions, seamlessly combining air, land, and ocean transportation services. Our commitment to excellence extends to providing smart logistics solutions that enhance supply chain efficiency, all while offering exceptional customer service to our clients. We take pride in delivering our services to clients across the globe, connecting businesses worldwide with seamless, reliable, and efficient logistics solutions.


Responsabilidades:


  • Administrar y supervisar el sistema CRM, garantizando la precisión, integridad y seguridad de los datos.
  • Personalizar la plataforma CRM para cumplir con los requisitos organizacionales. 
  • Crear y administrar cuentas de usuarios, roles y perfiles
  • Importar, limpiar y mantener los datos de clientes dentro del sistema CRM.
  • Monitorear la calidad de los datos e implementar las mejores prácticas de higiene de datos.
  • Brindar entrenamiento y apoyo a los usuarios del CRM. Atender problemas de usuarios, resolver inconvenientes y ofrecer soluciones.
  • Generar y analizar informes para ofrecer insights sobre los comportamientos y tendencias de los clientes. Desarrollar y mantener paneles de control para indicadores clave de rendimiento (KPIs).
  • Colaborar con equipos multifuncionales para comprender los requisitos comerciales. Trabajar con los equipos de ventas, marketing y soporte al cliente para optimizar el uso del CRM.



Beneficios

  • Salario base competitivo
  • Prestaciones de ley
  • Horario de 8:00 hrs a 17:00 hrs.
  • Oportunidad de crecimiento
  • Snacks y oficinas adecuadas para tu comodidad. 




Requisitos:

Requisitos:


  • Licenciatura o Ingeniería en Tecnologías de la Información. Ing. en Sistemas, Ing. Computacionales, Administración de empresas, Marketing o carrera a fin. 
  • Mínimo 2-4 años de experiencia comprobable siendo supervisor de CRM o puesto similar Fuerte conocimiento práctico en CRM (ej. Bitrix, Salesforce, Microsoft Dynamics, HubSp) (requerido).
  • Capacidad para expresar ideas complejas de manera clara y persuasiva.
  • Fuertes habilidades interpersonales para interactuar de manera efectiva con clientes, colegas y partes interesadas.
  • Inglés conversacional avanzado (indispensable ya que la segunda entrevista será completamente en inglés).
  • Atención al detalle.




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