Process Analyst
hace 1 mes
What You’ll do?
To be a key partner with operations by working closely with the team. Deeply understanding of internal procedures, policies and standards to have assertive communications. Consultative conversations with internal customers to be aligned with the operational input of the day to day life in operations. Take decisions based on data to ensure the enhancement or development of procedures is conducted the most accurate way possible. Enhance procedures to conduct the interaction to be based on stellar customer service. Develop procedures to conduct the interaction to be based on stellar customer service. Be a role model in terms of the importance of being open to finding better ways to obtain better results but also of the importance of compliance with procedures and policies. Understand the core KPIs of the operational business units, Customer Care and Recoveries.
What You’ll Need
Proven experience in cross functional collaboration with operational areas of at least 1 year or equivalent experience in operations. Data driven decision making oriented. Proven experience in project management. Experience in participating in internal/external audits (basic or certification). Exceptional verbal and written presentation skills, especially with non-technical audiences. Exceptional, proven ability to translate data into actionable recommendations. Fluent in English and Spanish Preferred Qualifications: Knowledge of the financial services industry (KYC, Customer Service, Collections, financial compliance, etc.) Project management skills, ideally Six Sigma training. Experience working with an international teams. Comfortable with ambiguity-
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