ISV Customer Care Specialist

As a Customer Care Specialist, you will play a crucial role in our organization, serving as the primary contact for Impact Partners following order entry. Your responsibilities will include, but are not limited to, handling the execution of orders from booking through to invoice. This involves providing comprehensive updates on customer inquiries and order status until the order is shipped and invoiced. You will coordinate with plants, planners, buyers, and sales offices to ensure timely order processing and adherence to Emerson’s date management standards. Your focus will be on delivering outstanding service and maintaining high levels of customer happiness. We encourage individuals from a diverse group of backgrounds and experiences to apply, as we believe that dynamic perspectives' chip in to our success and innovation.
 

In this Role, Your Responsibilities Will Be:

Communication:

Serve as the primary point of contact for Emerson ISV and all customers/Emerson Impact Partners in your assigned region.

Respond to customer inquiries within hours.

Conduct weekly calls with customers to ensure orders are driven according to the requested dates.

Maintain clear and effective communication both internally and externally.

Order Execution:

Proactively handle order backlog to meet monthly shipment commitments.

Collaborate across multiple teams to ensure orders are entered, released from holds, scheduled, and driven promptly.

Verify that all orders are accurately entered, reflecting correct product specifications, agreed delivery dates, certification, and documentation requirements.

Prioritize order execution in coordination with buyers and plants to meet customer requirements.

Address past due backlog by working with buyers and planners to ensure dates are handled according to date management standards.

Serve as a point of contact for the assigned factory to facilitate the timely issue of critical orders.

Status Updates:

Proactively handle order backlog.

Assist with sales shipment forecasting.

Provide customers with order status updates at every stage, including supervising details once the order has shipped.

Follow up on commitments and delivery breakthroughs with the plant.

Change Order Management:

Handle change order and cancellation requests.

Address queries related to orders from booking to invoicing.

Support return material requests as needed.

Provide after-sales support as the need arises.
 

Who You Are:

You balance planning with actions.

You solicit both input and discussion.
You keep in touch with customers.

For This Role, You Will Need:

Professional Degree Requirements:

Bachelor’s Degree in Business Administration, Engineering, or a related field, or equivalent practical experience.

Experience Requirements:

Minimum of year of experience in a manufacturing environment. Preferred: + year of experience in the flow control industry, with knowledge of valve and actuation applications or related expertise in fluid mechanics and electro-mechanical equipment.

Technical Knowledge Requirements:

Ability to collaborate effectively across company departments to achieve quick results for customers. Self-motivated and action-oriented with a strong focus on results. Skilled in managing multiple tasks and competing priorities.

Traits & Skills:

Experience with Oracle is strongly preferred. Proficient in computer applications, including Microsoft Excel. Excellent communication skills, both verbal and written, with the ability to use tact and good judgment in interactions.
  Our Offer To You:

Benefits At Emerson we offer a competitive benefits package to recognize and support our employees. 

Dedication with Diversity and Equal Opportunity. Emerson is committed to its core values and believes in respecting DE & I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality. 

At Emerson, we have different Employee Resource Groups that demonstrate our dedication with DE&I. Through continuous development of activities, programs, and social awareness. 

---