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Service Delivery Manager

hace 4 meses


Miguel Hidalgo, México Stefanini A tiempo completo

JOB DESCRIPTION

Sé parte de Stefanini​

Stefanini Group somos una empresa multinacional de tecnología presente en más de 42 países, con más de 35 años en el mercado mundial. Nuestro Propósito Transformador es Co- Creando Soluciones para un Futuro Mejor , pues entendemos el valor de co- crear con nuestros clientes, colaboradores, partners y comunidad. Buscamos conectar nuestro Propósito con tu Talento

RESPONSIBILITIES AND ASSIGNMENTS

Profesional para Digital Workplace con estudios relacionados a tecnologías de la información que gestione la entrega de multiples servicios de TI desde el diseño, implementación, ejecución y finalización, asegurando cumplimiento contractual.

Experience

• Gestión de servicios de TI

• Gestión de personal

• Gestión de proveedores

• Cumplimiento de KPIs y SLAs

• Asegurar el cumplimiento de contratos

• Sesiones con clientes a nivel gerencial y directivo

• Trabajo directo con áreas transversales (RRHH, Procurement, Reclutamiento, Legal, Finanzas, Infraestructura, etc)

REQUIREMENTS AND QUALIFICATIONS

Skills

• Inglés avanzado conversacional y escrito

• Resolución de problemas complejos

• Organizado y colaborativo

• Enfocado a resultados

• Análisis y reportes

• Alto sentido de urgencia

Knowledge

• Prácticas ITIL

• Servicios de Soporte remoto y en sitio L1 y L2

• Métricas de calidad, CSAT y NPS

• Definición de objetivos y evaluación de personal

• Herramientas ITSM

• Provisiones de ingresos y egresos

• Gestión de riesgos e incidencias

Conoce a Stefanini

Somos una empresa global con 35 años de experiencia en el mercado, ofrecemos una sólida selección de servicios como: automatización, nube, Internet de las cosas (IoT) y experiencia de usuario (UX).

Creemos que la tecnología puede revolucionar una empresa y la innovación es fundamental para fomentar el desarrollo y la competitividad. También valoramos las nuevas ideas y el poder de una mente abierta, por lo que reconocemos que cada talento es esencial para la calidad de nuestros proyectos y especialmente para nuestro progreso.

Mantenemos nuestra excelencia invirtiendo en innovaciones tecnológicas, las mejores alianzas, adquisiciones de empresas en todo el mundo y la contratación de profesionales altamente capacitados.