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hace 4 meses
JOB DESCRIPTION
Sé parte de Stefanini
Stefanini Group somos una empresa multinacional de tecnología presente en más de 42 países, con más de 35 años en el mercado mundial. Nuestro Propósito Transformador es Co- Creando Soluciones para un Futuro Mejor , pues entendemos el valor de co- crear con nuestros clientes, colaboradores, partners y comunidad. Buscamos conectar nuestro Propósito con tu Talento
RESPONSIBILITIES AND ASSIGNMENTS
Profesional para Digital Workplace con estudios relacionados a tecnologías de la información que gestione la entrega de multiples servicios de TI desde el diseño, implementación, ejecución y finalización, asegurando cumplimiento contractual.
Experience
• Gestión de servicios de TI
• Gestión de personal
• Gestión de proveedores
• Cumplimiento de KPIs y SLAs
• Asegurar el cumplimiento de contratos
• Sesiones con clientes a nivel gerencial y directivo
• Trabajo directo con áreas transversales (RRHH, Procurement, Reclutamiento, Legal, Finanzas, Infraestructura, etc)
REQUIREMENTS AND QUALIFICATIONS
Skills
• Inglés avanzado conversacional y escrito
• Resolución de problemas complejos
• Organizado y colaborativo
• Enfocado a resultados
• Análisis y reportes
• Alto sentido de urgencia
Knowledge
• Prácticas ITIL
• Servicios de Soporte remoto y en sitio L1 y L2
• Métricas de calidad, CSAT y NPS
• Definición de objetivos y evaluación de personal
• Herramientas ITSM
• Provisiones de ingresos y egresos
• Gestión de riesgos e incidencias
Conoce a Stefanini
Somos una empresa global con 35 años de experiencia en el mercado, ofrecemos una sólida selección de servicios como: automatización, nube, Internet de las cosas (IoT) y experiencia de usuario (UX).
Creemos que la tecnología puede revolucionar una empresa y la innovación es fundamental para fomentar el desarrollo y la competitividad. También valoramos las nuevas ideas y el poder de una mente abierta, por lo que reconocemos que cada talento es esencial para la calidad de nuestros proyectos y especialmente para nuestro progreso.
Mantenemos nuestra excelencia invirtiendo en innovaciones tecnológicas, las mejores alianzas, adquisiciones de empresas en todo el mundo y la contratación de profesionales altamente capacitados.