LM907: On-Site Svc Rep

Involves performing a variety of on-site customer service duties to support efficient preparation of packaging, loading, and transporting of customer’ shipments to U.S. domestic FedEx origination location from international location; responds to customer’s needs including product, service, and shipping information; and identifies problems and resolutions to ensure quality customer service.

General job description:
Under general supervision performs the following activities:
• Provides on-site customer support by answering customer inquiries regarding shipping, products, and services ensuring responsiveness to all needs, issues, and requirements.
• Prepares labeling for all packages that will be ground-shipped to U.S. domestic FedEx locations for FedEx distribution in the U.S.
• Coordinates loading of shipments at customer’s location to met customer’s shipping schedules and requirements.
• May be required to perform other duties as assigned

Minimum Requirements:
Minimum Education:
• High School degree/Equivalent.
• Proficiency in English (600 TOEIC points).

Minimum Experience:
• Previous experience in customer service and familiarity with FedEx products and services preferred.
• Experience working in a fast-paced environment preferred.

Minimum Required Skills:
• Excellent human relations and organizational skills required.
• Basic PC skills required.
• Flexibility to work different shifts required.
 

Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

2020 Fortune’s World Most Admired Companies (14th)

2019 Fortune’s Best Places to Work (15th)

2019 Forbes’s One of the “Best Employers for Diversity”

2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)

2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years

2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible

2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.

2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.