Customer Advocate

hace 3 meses

Merida, México Boldr A tiempo completo
WHAT IS YOUR ROLE

As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams to handle the customers' needs and to provide excellent customer service in a timely and professional manner.

WHAT WILL YOU DO 
  • Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
  • Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
  • Ensure proper and timely escalation of issues to meet internal and external expectations
  • Identify opportunities and recommendations for continuous process improvement
  • Deliver service excellence and maximize customer service and satisfaction
  • Work with the external team to stay updated on product and service knowledge

Requirements

YOU HAVE…
  • 6 months to 1 year of customer service experience (may it be email, phone, or chat support)
  • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
  • Excellent reading comprehension, verbal, and written communication skills
  • Strong and effective phone contact handling skills
  • An ability to understand and communicate complex ideas to customers, both verbally and in written form
  • Aptitude to quickly learn and navigate new technology, systems, and applications
  • Ability to accept feedback gracefully and with an open mind
  • Intermediate understanding of common Customer Experience best practices
  • Customer orientation and ability to adapt/respond to different types of characters

Benefits

  • Law Benefits
  • Paid Time Off
  • Training
  • Mental Health Support

  • French Customer Advocate

    hace 4 meses

    Merida, México Boldr A tiempo completo

    **WHAT IS YOUR ROLE**: As a French Customer Advocate, you will be interacting with customers to address inquiries and resolve concerns regarding the clients’ products and services. In this role, you will collaborate with internal and external teams while handling the needs of the customer to provide excellent customer service in a timely and professional...

  • Senior Customer Advocate

    hace 3 semanas

    Merida, México Boldr A tiempo completo

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact.  We employ just over a thousand team members across...

  • French Onboarding Advocate

    hace 5 meses

    Merida, México Boldr A tiempo completo

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. We are a global team, united by our desire to connect diverse people with common values for boldr impact.  We employ just over a thousand team members across five...

  • Senior Customer Advocate

    hace 3 semanas

    Merida, México Boldr A tiempo completo

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact.  We employ just over a thousand team members across...

  • French Onboarding Advocate

    hace 5 meses

    Merida, México Boldr A tiempo completo

    A LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members across five...

  • French Onboarding Advocate

    hace 5 meses

    Merida, México Boldr Impact A tiempo completo

    **A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members across...

  • Customer Specialist

    hace 3 semanas

    Merida, México Boldr A tiempo completo

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact.  We employ just over a thousand team members across...

  • Auxiliar Administrativo

    hace 5 meses

    Merida, México MTL OPERATIONS A tiempo completo

    We want YOU to be a part of our team! MaxTrans Logistics, a GuideOn Group company, combines the power of 19,000+ carriers with over 350 group-owned assets. We’re committed to providing unprecedented efficiency, safety, and stability to everyone who relies on shipping to do business in today’s demanding markets. Our growing company is looking for talent...

  • Technical Support Specialist Administrator

    hace 5 meses

    Merida, México Boldr A tiempo completo

    **A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...

  • Support Engineer Manager

    hace 5 meses

    Merida, México Boldr A tiempo completo

    **A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...

  • Senior UX Designer/ Researcher

    hace 5 meses

    Merida, México Verato A tiempo completo

    **Location**: Merida, Mexico - This position reports to our HQ in Mexico. Must speak proficient English. **About Verato** Verato, the identity experts for healthcare, is a high growth healthcare technology company that enables better care everywhere by providing the single source of truth for identity to organizations across the care continuum. Over 70 of...