Clerk, Customer Support
hace 1 mes
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Sobre la posición:
Responde las consultas de los clientes vía telefónica, correo electrónico, SMS y Chat para brindar resolución de problemas de acuerdo con los estándares de servicio de la organización. Recibe y/o realiza llamadas telefónicas que son predominantemente de rutina, pero que pueden requerir una desviación de las pantallas, guiones y procedimientos estándar. Responder consultas telefónicas de los clientes, pedidos, necesidades de servicio y quejas, responder cuando corresponda o dirigir a las áreas técnicas/de servicio. Mantener un conocimiento detallado y actualizado de los productos y servicios de la empresa/cliente asignado. Analizar las necesidades de atención al cliente para la comunicación con los departamentos técnico y de servicio, cuando corresponda. Requiere capacidad para navegar en un sistema computarizado de entrada de datos u otras aplicaciones relevantes.
Sea parte de un equipo en donde podrá:
Atención telefónica a clientes de servicios de Adquirente.
Soporte técnico en línea de productos Adquirente
Gestión y apoyo en línea de tramites diversos de servicios de Adquirente.
Gestión de llamadas de salida para diferentes campañas de apoyo operativo, administrativo, así como de calidad.
Cuidado y cumplimiento de métricas
Identificación y reporte de desviaciones
Acerca de ti
Bachillerato, Técnica o superior en área Administrativa, Económica o afín.
Manejo de llamadas de entrada de tipo administrativo (requerimientos del cliente) soporte técnico en línea, así como de salida para campañas de calidad (NPS), Repricing, Cobro de servicios, gestión de servicios de campo no concluidos, retención de clientes, entre otras.
Dominio del negocio Adquirente en todos los procesos relacionados a la operación. (Aclaraciones, afiliación, cobros de servicios, soporte técnico, prevención de fraude, riesgo etc.
Nivel básico de Excel
Conocimiento de métricas operativas de Call Center.
Buena dicción
Empático
Nivel básico de Excel.
Trabajo bajo presión
Trabajo en equipo
Actitud de servicio
Escucha activa
Comunicación efectiva y estructurada
Disponibilidad de rotación de horarios
Proactividad
Manejo de conflictos
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
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