Senior Business Analyst

hace 4 meses

Mexico City Netcracker Technology A tiempo completo

SENIOR BUSINESS ANALYSTS

If  digital transformation ,  next generation technology  and  growth opportunities  excite you, then apply to join our  Netcracker Technology  Team Our  culture  and  collaborative work environment  are the keys to our success. Here you will work with the  best in class global teams , earn a  competitive salary  and contribute to the largest digital transformations happening around the world.

What is in it for you?

At Netcracker, we are all entrepreneurs. This means we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.

What is the scope of this role?

NetCracker Technology is looking to hire a Senior OSS Business Analyst with strong knowledge of Telecom OSS domain, with deep expertise in Network Assurance domain for complex B2B & B2C products. You will take a lead team of business analysts, play customer-facing role within the Professional Services Organization, identifying solution and product needs during the requirements gathering, design, implementation, training, and testing phases of the project. We offer interesting work at big OSS/BSS projects implementation in North America region with great opportunities to grow as professional and manager.

Responsible for participating in OSS Implementation projectsLeading Service Assurance Requirements Analysis, Solution DesignWork on design specifications of Service Assurance solution for OSS applications, Network Monitoring, Trouble Ticket systems, SLA managementValidate design specifications prepared by other analystsResponsible for creating Requirements, Use cases, High level Design, User Interface designs for Implementation projectsParticipate and support solution development process involving scoping, design, development & testingParticipate in pre-sales, knowledge transfer, documentation & information sharing activitiesAnalyze customer technology, assurance stack of the systems, network topologiesDevelop technical presentations & proposals & perform customer presentation.

What skills and experience will you need for this role?

Good knowledge of Service Assurance processes regarding eTOM/ITIL standards;Deep understanding of the Communications Service Provider’s key drivers and needs OSS Service Assurance Experience: Network Events and Alarm management, Trouble Ticketing, SLA Management, knowledge of Fault Management, Performance Management functions Deep understanding core uses-cases in Fault/Performance ManagementExperience of working with leading Service Assurance COTS in the market: e.g. IBM, CA, HP, Remedy etc. would be a plusDeep understanding of IP, Ethernet and GPON technologiesUnderstanding events/alarms integration technologiesClient facing experience (to conduct and facilitate sessions, resolve conflicts and present solution using presentations, demos etc.) Experience of product or project implementation of OSS systems5+ years’ experience in IT/telecommunicationsAnalytical and problem-solving skillsUnderstanding of IT Technologies and integration standards would be a plusFluent EnglishAvailability to work from office ( Hybrid mode)

  Education:

Bachelor’s degree in Computer Science or related field

"All of our job opportunities in Brazil are open to people with disabilities (PWDs)"/ “Todas as nossas oportunidades de vagas no Brasil são abertas a pessoas com deficiência (PCDs)"

Who is Netcracker Technology?
 We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

Connect with us on LinkedIn and stay up to date on our company news.

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