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Req ID: 285928
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Field Tech Senior Representative to join our team in Mexico City (Tlalpan Area - Coyoacan), Ciudad de México (MX-CMX), Mexico (MX).
31407203 - Field Tech Senior Representative
Responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software and networking
products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or
repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters.
Interprets clients’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers
• These individuals typically have knowledge of their work area but only general understanding of work outside their own area.
• They complete a variety of tasks which are standard and recurring.
• When the work is non-routine, they escalate to a manager and/or receive specific instructions prior to completing.
• Performs basic configuration of desktop / notebook /printers.
• Responsible of simple parts replacement and repair on desktops / notebooks/ printers.
• Basic knowledge of Windows operating system environment.
• Basic client service skills.
• Basic Asset Management and Asset Tracking skills.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Significant travel including overnight domestic or international trips may be required.
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
