Senior Analyst

hace 3 semanas

Mexico City Zendesk A tiempo completo
Job Description

Who we're looking for

Would you like to work on an innovative and sophisticated Security team for a global SaaS company that’s constantly pushing forward? Zendesk is looking for a Senior Security Analyst with excellent communication and analytical skills to help us protect our internal partners, our products and our customers by being able to identify and mitigate security risks that may arise with our third party service providers and tools through a variety of ways. We are seeking someone who can master a very sophisticated craft while simultaneously demonstrating empathy, friendliness, compassion, and a willingness to always go above and beyond: someone with a mixture of technical prowess, relentless positivity and an eye towards solving problems, creatively and collaboratively. The world of security moves fast and the world of SaaS moves even faster. In addition to aforementioned qualities, we need a self-motivator to stay on top of the shifting ground beneath their feet to stay ahead of security, technology, our controls, and the Zendesk family of products.

You should be approachable and inspiring as you will be one of the public faces of our team and sometimes Zendesk itself. You should have a strong understanding of security concepts, security compliance, possess premier communication skills, and be able to translate sophisticated ideas to a wide variety of audiences. The ability to remain succinct and yet instructive is key.

What you'll be doing
  • Partner multi-functionally with the key teams (Sourcing, Legal, Privacy, IT, etc) to uncover target areas of focus for programming.
  • Continuously identify, prioritize, and build multi-channel awareness campaigns to positively influence behaviors and mitigate top risks
  • Partner multi-functionally within the Security team (risk, incident management, automation, data analytics, etc) to uncover target areas of focus for programming.
  • Partner with senior stakeholders across various functions and departments at Zendesk to develop tailored awareness offerings
  • Improve business and operational efficiency by developing, automating, and maintaining scalable processes, tools, and dashboards.
  • Understand Zendesk security processes and the application of those processes at as it relates to third parties and certain compliance controls
  • Evaluate the security of new and existing third parties by reviewing user documentation and various legal documents
  • Draft and negotiate security agreements, DPAs and other relevant documents
  • Work closely with internal stakeholders to educate and guide them on best security practices as it relates to using third-party tools and outside services
  • Assist in maintaining our current knowledge base, Security Policies, SOC 2 controls, and internal-facing documentation.
  • Work on project based deliverables when called upon to do so.
  • Help update knowledge bases and work you're doing to keep them current with processes or products.
What you bring to the role
  • Fluent English language skills (please submit your resume in English only)
  • Motivated self-starter who works exceptionally well in an unstructured environment with light supervision
  • Great teammate with excellent relationship building and phenomenal communication skills
  • Passion for cybersecurity and an understanding of key challenges and risks in the industry
  • Familiarity with English-language legal agreements, security audit controls, and risk & compliance frameworks
  • Elite communication skills with the ability to deliver and state complex concepts
  • Excellent analytical skills and the ability to tackle problems creatively
  • Tight-knit collaboration, planning, and prioritization skills
  • Strong self-motivation abilities
  • Friendly and positive demeanor
  • Strong ethical standards
Where We Work:

Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Mexico City office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.

#LI-WO1

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

  • Senior Financial Analyst

    hace 3 semanas

    Mexico City Spin Master Ltd A tiempo completo

    Job Description : What will you work on?  Senior Financial Analyst is the professional collaborating with the Accounting Manager for month-end procedures, financial reporting as well as intercompany transactions.On day-to-day operation, Accounting Manager and Senior Financial Analyst will ensure the compliance with internal policies, processes, as...

  • Senior Digital Marketing Analyst

    hace 3 semanas

    Mexico City Amadeus A tiempo completo

    Job TitleSenior Digital Marketing AnalystThe Senior Digital Marketing Analyst will play an integral role within the Digital Marketing team by delivering accurate Analytics insights for the company, the team, and our high value clients. The analyst will focus on collection, analyzing and processing of data to help drive decisions for product and customer...

  • Senior Business Analyst

    hace 5 días

    Mexico City GFT Technologies SE A tiempo completo

    What are we are looking for? Senior Business Analyst for Accounting functional area   Responsabilities : •    Gather and analyze business requirements related to Accounts Receivable. •    Assess current AR processes and propose improvements. •    Act as a liaison between business stakeholders and technical teams,...

  • BI Analyst-Looker

    hace 3 semanas

    Mexico City DaCodes A tiempo completo

    ¡Trabaja en DaCodes!Somos una firma de expertos en software y transformación digital de alto impacto.Durante 9 años hemos creado soluciones enfocadas en la tecnología e innovación gracias a nuestro equipo de 220 talentosos #DaCoders, Desarrolladores, arquitectos, Diseñadores UX/UI, PMs, QA testers y más, que se integran a nuestros proyectos con...

  • Senior Implementation Analyst

    hace 3 semanas

    Mexico City Hexagon PPM A tiempo completo

    Responsibilities Hexagon ALI (Asset Lifecycle Intelligence Division) is seeking a Senior Implementation Analyst to work in Mexico. Development of software customizations and automations Management, administration, and configuration of the solution Direct contact within a team and with customers Guidance and user’s support Writing of manuals...

  • Business Analytics Senior Analyst

    hace 7 días

    Mexico City Citi A tiempo completo

    The Strategy Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively...

  • Sr Data Analyst

    hace 3 semanas

    Mexico City Scanda A tiempo completo

    Alia, an IT consultancy with over 25 years in the market, is hiring:SR DATA ANALYSTMain activities to be developed:Act as the focal point in NORLA for the data team, leading the development of global Customer360 and Event360 data models.Responsible for monitoring tasks related to the stabilization and improvement of customer data in global...

  • Financial Reporting Senior Analyst

    hace 2 semanas

    Mexico City Citi A tiempo completo

    Senior Financial Reporting Analyst is a mid-level position responsible for the generation, tracking and presentation of financial reports in coordination with the Finance team. The overall objective of this position is to accurately prepare and report business and financial transactions, reports and statements in accordance with MX and US regulatory...

  • Senior SAP FI CO Analyst

    hace 3 semanas

    Mexico City Michael Page A tiempo completo

    Conduct complex business and systems analysis, gathering requirements and developing process flows in SAP S/4 HANA for Finance process enhancements.Analyze existing processes, recommend improvements, and implement new solutions.Provide data expertise for operational reporting and analytics, consulting with business users to enhance system adoption.Manage SAP...

  • Business Risk Senior Analyst

    hace 3 semanas

    Mexico City Citi A tiempo completo

    The Business Risk Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively...

  • Senior SAP FI CO Analyst

    hace 3 semanas

    Mexico City Michael Page A tiempo completo

    Detalles del clienteBased in Massachusetts, we are a pioneering medical device company committed to enhancing the lives of individuals with diabetes and other conditions. Our product platform offers a distinctive alternative to conventional insulin delivery methods, striving to simplify the daily experiences of our users.Descripción de la vacanteConduct...

  • Infrastructure Risk

    hace 5 días

    Mexico City Citi A tiempo completo

    The Business Risk Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively...

  • Senior Digital Analyst

    hace 3 semanas

    Mexico City Citi A tiempo completo

    The Business Analytics Int Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...

  • Senior Tax Analyst

    hace 3 semanas

    Mexico City AIG A tiempo completo

    Senior Tax Analyst Who we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage...

  • Contador Senior

    hace 7 días

    Mexico City emerson A tiempo completo

    Ensures fully tax compliance for Entities assigned. Attends Tax and finance audits (for tax purposes), ensures Social Security and Local tax obligations. Coordinate and submit compliance reports according to the Legal Entities assigned. Responsibilities: Ensures tax compliance for US GAAP purposes Ensures Tax compliance for MX GAAP purposes Prepares...

  • Criminal Investigations Senior Program Analyst

    hace 3 semanas

    Mexico City SGI Global, LLC A tiempo completo

    SGI Global LLC is seeking fluent Spanish speaking Criminal Investigations Senior Program Analyst to support the Department of State, Bureau of International Narcotics and Law Enforcement Affairs (INL) in Mexico City, Mexico, which requires professional and administrative support services to work with the U.S. Foreign Assistance Program to...

  • Insurance Applications Development Senior Programmer Analyst

    hace 3 semanas

    Mexico City Citi A tiempo completo

    The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and programming...

  • Senior Appian Platform Support Analyst- AWS Cloud

    hace 2 semanas

    Mexico Nuvit Service A tiempo completo

    The role involves serving as a Senior Technical Systems Analyst to support the operation of an Appian platform in the AWS cloud. Responsibilities include supporting the deployment of Appian code, monitoring and controlling Appian environments in PRE and PRO environments, providing L1 support for Appian applications in PRO, supporting deployments of new...

  • Issue Management Senior Analyst

    hace 1 semana

    Mexico City Citi A tiempo completo

    The Business Risk Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively...

  • Senior Financial Analyst

    hace 7 días

    Mexico City Zendesk A tiempo completo

    Job DescriptionWe are seeking a talented and driven Senior Analyst to join Zendesk, a dynamic market leader in customer experience software, in a new role on the Finance & Strategy team focusing on critical cross-functional initiatives. The primary responsibilities of this project-based role is to partner with leaders across the Zendesk business to perform...