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Salesforce Support Administrator/Junior Salesforce Admin
hace 2 semanas
Job Description
What will you do with us?
Own the support Salesforce Board being the bridge between global ops and salesforce teach team, by troubleshooting bugs, managing user access, managing analytics requests approved by ops and making sure tech requests do not get lost in support but are communicated to PM on time for action.
Provide high quality support to our internal users via ticket system
Customize Salesforce fields, page layouts, record types, search, list views, queues, reports and dashboards
Manage mass imports, updates and exports of data
Ensure data integrity, security and perform required audits reviews
Manage operational requests, change requests and troubleshoot issues, working with diverse user groups and potentially with business leaders
Assist in conducting training to business owners for new features and help with roll-out
Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials
Qualifications
What makes you a strong fit:
Working knowledge of relational databases design concepts and data management.
Have a good understanding of the Salesforce platform and administration of it. Sales and Service Cloud knowledge
Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Inspector) and good analytical skills
Experience in working with international teams
Basic knowledge of agile methodology / processes
Understanding of business processes
Ability to troubleshoot system, process and data issues
Good communication skills, open to discussions, team-oriented, with a hands-on attitude
Fluent English
Experience working with API integrations, Salesforce migrations and APEX is a plus
Additional Information
Recruitment process outline:
Initial 30-minute screening session with Miljana Radmilovic, TA Partner 60-minute interview with Angelica Perez Celini, the Hiring Manager Follow-up 30-minute interview with Dawid Pietrołaj, Head of CRM and Payments Final team coffee meeting Offer-
Mexico City Docplanner A tiempo completoJob DescriptionWhat will you do with us?● Own the support Salesforce Board being the bridge between global ops and salesforce teach team, by troubleshooting bugs, managing user access, managing analytics requests approved by ops and making sure tech requests do not get lost in support but are communicated to PM on time for action. ● Provide high quality...
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