Salesforce Support Administrator/Junior Salesforce Admin

hace 2 semanas


Mexico City Docplanner A tiempo completo

Job Description

What will you do with us?

Own the support Salesforce Board being the bridge between global ops and salesforce teach team, by troubleshooting bugs, managing user access, managing analytics requests approved by ops and making sure tech requests do not get lost in support but are communicated to PM on time for action. 

Provide high quality support to our internal users via ticket system

Customize Salesforce fields, page layouts, record types, search, list views, queues, reports and dashboards

Manage mass imports, updates and exports of data

Ensure data integrity, security and perform required audits reviews

Manage operational requests, change requests and troubleshoot issues, working with diverse user groups and potentially with business leaders

Assist in conducting training to business owners for new features and help with roll-out

Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials

Qualifications

What makes you a strong fit:

Working knowledge of relational databases design concepts and data management.

Have a good understanding of the Salesforce platform and administration of it. Sales and Service Cloud knowledge

Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Inspector) and good analytical skills

Experience in working with international teams

Basic knowledge of agile methodology / processes

Understanding of business processes

Ability to troubleshoot system, process and data issues

Good communication skills, open to discussions, team-oriented, with a hands-on attitude

Fluent English 

Experience working with API integrations, Salesforce migrations and APEX is a plus

Additional Information

Recruitment process outline:

Initial 30-minute screening session with Miljana Radmilovic, TA Partner  60-minute interview with Angelica Perez Celini, the Hiring Manager Follow-up 30-minute interview with Dawid Pietrołaj, Head of CRM and Payments Final team coffee meeting Offer

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